Community Manager - Change and Communication at The businesses of Merck KGaA, Darmstadt, Germany

San Juan, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Management, Social Media Management, Change Management, Communication Skills, Stakeholder Engagement, Project Management, Analytical Skills, Event Organization, Content Creation, Strategic Thinking, Collaboration, Creativity, Continuous Improvement, Feedback Management, Social Media Tools, SEO

Industry

Pharmaceutical Manufacturing

Description

Your Role: We are seeking a dynamic and experienced Community Manager to support our global community management efforts across our corporate social media channels. This role will engage with our audience, foster meaningful interactions, and enhance our brand presence online while guiding and executing change management initiatives. Key Duties & Responsibilities Manage and oversee social media community interactions using our social media management tool, ensuring timely responses and engagement with followers in collaboration with the Group social media team (both paid and organic). Ensure adherence to social media governance policies, including content guidelines, compliance, and best practices. Analyze engagement metrics and provide insights to optimize community management strategies. Organize and host virtual events, webinars, and community meetups to engage and connect with our audience. Stay updated with social media trends, algorithm changes, and best practices. Develop and grow our online community presence across various platforms, including social media, forums, and our company website. Create and execute communication and enablement activities to ensure stakeholders understand the initiative's vision and its impact. Lead initiatives to oversee, steer, and execute change management measures, ensuring alignment with overall change concepts and initiatives. Develop, own, and drive an engagement plan to ensure stakeholder support and commitment, while keeping teams energized throughout the change process. Propose improvements to the central Change Management team as required, fostering a culture of continuous improvement. Conduct regular feedback sessions with initiative leads and impacted stakeholders to tailor change plans as needed. Who You Are: Proven experience in social media management or community management, with a minimum of 5 years in Change & Transformation roles within corporate organizations. Strong communication skills, both written and verbal, with exceptional storytelling abilities in fluent English. Ability to work collaboratively in a fast-paced environment and engage stakeholders at all levels across diverse and multinational environments. Experienced with social media management tools, particularly Sprinklr, and analytics. Excellent organizational and project management skills, focusing on execution and adherence to timelines. Creative and strategic thinker with the ability to develop and execute innovative community engagement initiatives. Preferred Qualifications Familiarity with content management systems and customer relationship management (CRM) tools. Knowledge of Search Engine Optimization (SEO). Experience in creating and executing training programs for large-scale initiatives. Empathy and passion combined with a strong team spirit.

Responsibilities

The Community Manager will manage social media interactions and execute change management initiatives. They will also analyze engagement metrics and organize community events to enhance brand presence.