Community Manager & Coach at The Athletic Clubs

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Community Engagement, Customer Service, Operational Excellence, Communication, Retention Management, Fitness Training, Leadership, Problem Solving, Team Collaboration, Member Experience, Motivation, Time Management, Attention to Detail, Positive Attitude, Work Ethic

Industry

Wellness and Fitness Services

Description

At The Athletic Clubs, we train in squads. Our unique approach to training provides high-quality, results-driven group fitness training for busy New Yorkers looking to improve their health and fitness. With an emphasis on community and accountability, our programs create an environment where members feel supported and motivated. We specialize in delivering long-term results through high retention, with 97% of our clientele sticking around well beyond the industry average. The Community Manager (of our MPA location) is responsible for ensuring a high level of member satisfaction by fostering community engagement, managing retention, and supporting operational excellence. You possess a unique combination of coaching expertise, natural operational skills and the desire to grow as a leader. You’ll collaborate closely with the General Manager (GM) to maintain high standards of member experience, ensure smooth program delivery, and contribute to the overall success of the studio. What You'll Do: Coaching, Program Delivery and Operations Deliver an average of 17 classes per week, covering additional shifts as needed Ensure programs are executed to AC standards Support management of club systems Mindbody and GLM Conduct exit interviews with all members upon cancellation Assist the GM in maintaining gym cleanliness and facility upkeep Client Experience & Community Maintain unparalleled client retention and attendance rates Relentlessly identify new ways to enhance the member experience Manage squad WhatsApp group threads, organically sparking conversation regularly Select and collaborate with squad captains to gather member feedback on training and events Conduct quarterly member check-in calls alongside the GM Select award recipients for the end-of-season celebration Attend at least one squad class per month to connect with members and stay engaged A seasoned NASM CPT or equivalent eager to grow into a leadership role and expand your business acumen Passionate about The Athletic Clubs vision, brand, and culture and belief in the importance of a healthy lifestyle 2+ years customer service experience in the health and fitness or hospitality-related industry High EQ and positive attitude An excellent communicator across all mediums Strong work ethic and thrives in a fast-paced environment 4 weeks of PTO/year with immediate accrual 40 hours paid sick time 401k Health insurance

Responsibilities

The Community Manager is responsible for ensuring high member satisfaction through community engagement and retention management. This role involves coaching, program delivery, and supporting operational excellence at the studio.