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COMMUNITY MANAGER, COMMUNITY MANAGEMENT SECTION at Metrobank

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Customer Service, Problem Solving, Analytical Skills, Team Collaboration, Customer Focus, Task Prioritization

Industry

Banking

Description

Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Community Manager Job Summary: A Community Manager shall provide customer service by responding to inquiries, requests, and complaints of customers sent via Direct or Private messages in Facebook and tweets in Twitter. They are tasked to provide satisfying solutions to concerns regarding Deposits, Remittances, MetroHome, MetroCar and, e-Banking related transactions. Qualifications: Must have exceptional verbal and written communication skills Experience in Customer Service, Contact Center, or related field is a plus Must have strong problem-solving and exceptional analytical skills Must have the ability to work collaboratively in a team-oriented environment Customer-focused with a commitment to deliver high quality service Ability to handle multiple tasks and prioritize effectively Candidates should be willing to work on shifting schedule and should be amenable to work on site 100% Others: Rank: Junior Officer Unit: Consumer Business Sector / Operations Group / Customer Engagement Division / Non-Voice Operations Department Location: Metropark, Pasay (Must be willing to be rotated to Wynsum Ortigas)

Responsibilities

The Community Manager will provide customer service by responding to inquiries, requests, and complaints from customers via social media. They will address concerns related to deposits, remittances, and e-banking transactions.