Community Manager at DefinedTalent

Newark, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

70000.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Management, Customer Success, Research Operations, Engagement Growth, Retention, Outreach Campaigns, Incentive Strategies, Community Health Metrics, Data Analysis, Stakeholder Communication, Feedback Evaluation, Survey Tools, CRM Platforms, Market Research, Consumer Insights, Behavioral Analysis

Industry

Staffing and Recruiting

Description

DefinedTalent, a partnership-driven professional talent services agency, is seeking a Community Manager for a client in Newark, NJ. Our client leverages data-driven strategies and industry expertise to connect talent with organizational needs, supporting workforce and engagement initiatives across the Information Technology and Services sector. This role is pivotal in managing and growing a vibrant survey participant community, ensuring high engagement and retention. You will act as the bridge between participants, internal analytics teams, and client-facing stakeholders, helping translate community feedback into actionable insights. Key responsibilities include: Manage and grow a survey participant community to drive engagement and retention Run outreach campaigns and incentive strategies to increase participation Follow up with non-responders and monitor community health metrics Oversee live surveys to ensure participant clarity and positive experience Track response trends and address participant questions or concerns Evaluate feedback quality and escalate issues as needed Collaborate with data and analytics teams to analyze engagement metrics and identify behavioral patterns Prepare summaries and insights for client review Represent the participant voice internally and facilitate communication between participants, analytics, and client stakeholders 3+ years of experience in community management, customer success, research operations, or a closely related role Experience managing and growing an online or offline community with measurable engagement and retention outcomes Experience running outreach campaigns to drive participation (such as email, SMS, in-app, or community posts) Experience communicating with both consumers/end-users and business stakeholders Experience presenting updates or insights to client-facing stakeholders Authorized to work in the United States Preferred Qualifications: Experience developing or managing incentive-based engagement strategies Hands-on experience using common survey tools or research platforms to launch and manage surveys Hands-on experience with CRM and engagement tracking platforms Experience working with survey programs, customer feedback programs, or market research/consumer insights Experience analyzing user or community engagement behavior patterns to inform engagement strategy Competitive salary of $50,000–$70,000 (W2) Healthcare stipend of $350/month for individual coverage Paid time off and holidays Opportunities for professional development and growth Collaborative, mission-driven work environment On-site role in Newark, NJ with some flexibility

Responsibilities

The primary duties involve managing and growing a survey participant community to ensure high engagement and retention through outreach campaigns and incentive strategies. This role also requires tracking community health metrics, overseeing live surveys, and collaborating with data teams to translate feedback into actionable insights for clients.