Community Manager, Digital at Braze

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

112900.0

Posted On

02 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Management, Customer Experience, Communication Skills, Collaboration, Empathy, Online Community Management, Adaptability, Strategic Planning, Data Analysis, Content Creation, Engagement Strategies, Event Planning, Research, Relationship Building, Problem Solving, Technology Adaptation

Industry

Software Development

Description

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO As a Community Manager, Digital, you will be part of a team dedicated to building community and advocacy for some of the world’s biggest and most recognizable brands. Our mission is to create a vibrant ecosystem where customers feel connected and empowered on their Braze journey. Together, we are building a movement that transforms how our customers connect with each other, engage with us, and forge lasting relationships with their audiences, one relationship at a time. This position serves all regions and focuses primarily on engagement and operations for our in-person and digital community programs. Responsibilities: As the Community Manager, Digital, you will: Own strategy and execution for our digital community, Braze Bonfire Be an expert in our community tools and platform, developing the operations and implementation strategy, and collaborating with our developer team on improvements and customizations, and managing the vendor relationship with our platform provider Moderate community discussions while maintaining a consistent brand voice across online interactions Build and execute on a plan to reward, recognize, and elevate people engaging consistently in the community Create and manage an internal community content calendar, including: Online community announcements Requests from other teams Monthly Bonfire Ask Me Anything sessions A monthly Community and Learning newsletter Develop and implement a strategy to define, discover, and re-engage inactive members in the community Implement process for metrics and tracking across all programs, including dashboards Track and analyze community insights and identify trending topics to enhance engagement activities Identify opportunities to work cross-functionally, engaging other teams to participate in beneficial community programs Assist in conducting research to improve community quality and outcomes Support the strategy and execution of community activations at global events, including our annual customer conference Forge WHO YOU ARE You are a proactive self-starter who thrives in dynamic, fast-paced environments You adapt easily to changing team priorities and enjoy collaborating and brainstorming with others Strong understanding of how to build and nurture customer communities You prioritize the customer experience in all your endeavors You possess strong communication skills, particularly in writing, and can present information in a well-organized and structured manner You excel at building connections, both within the organization and with external partners, and are enthusiastic about facilitating relationships You have a strong track record with community platforms and systems You demonstrate high levels of empathy and are committed to addressing customer challenges with innovative solutions You quickly adapt to new technologies and software, bringing over five years of experience with online community management You’re enthusiastic about working with marketers Bonus: you’ve used Braze before For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $101,600 and $112,900/year with an expected On Target Earnings (OTE) between $112,900 and $125,400/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women. Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology. You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Responsibilities

As a Community Manager, Digital, you will own the strategy and execution for Braze's digital community, Braze Bonfire, and moderate community discussions while maintaining a consistent brand voice. You will also develop and implement strategies to engage community members and track community insights to enhance engagement activities.