Role: Community Manager
Salary: £30k p/a
Working Pattern: 37.5 hours per week, Monday - Friday
Location: Across Devon Sites, primarily Alma Yard & Light Studios
Employment Type: Permanent

WHO WE ARE

Eat Work Art is a leading provider of creative workspaces in London and Devon. Since 2009, we’ve been transforming distinctive buildings into vibrant ecosystems for artists, makers, and independent businesses. Our work is shaped by a deep understanding of creative culture and a commitment to building dynamic, collaborative communities.Our spaces are home to industry-leading creatives across design, music, fashion, food, and the arts - people who are at the forefront of their fields. Our workspaces are known for their curated mix of wellness, retail, and hospitality experiences. Some of our best-known locations include Netil House, Netil Market, and Hackney Downs Studios.Eat Work Art is a place to do meaningful work alongside people who care deeply about what they contribute. It’s more than a workspace - you’ll be part of the very community you’re helping to shape.

RESIDENT EXPERIENCE

• Instil and nurture a consistently positive sentiment among residents, maintaining this even during challenging times.
• Resolve complex resident issues in a timely manner, ensuring residents feel heard and respected throughout.
• Gather, analyse, and present resident feedback to inform KPIs and site strategy.
• Understand resident retention rates and proactively anticipate needs or potential issues to encourage retention.
• Develop in-depth knowledge of residents to promote specific values and benefits of EWA that drive satisfaction and loyalty.
• Devise and deliver a programme of resident-focused events to ensure authentic engagement and collaboration.
• Lead the overall resident culture, facilitating connections and collaborations in a genuine and meaningful way.

ESSENTIAL REQUIREMENTS

• A minimum of 2 years in a senior customer service role.
• An understanding of the workspace market and creative industries, with a genuine interest and curiosity in our residents.
• Strong problem-solving skills and ability to work well under pressure, managing an unpredictable workload.

ROLE OVERVIEW

An opportunity has arisen for a Community Manager to join Eat Work Art in Devon.
We’re looking for someone to take a hands-on, holistic approach to enhancing the resident experience. Your responsibilities will span key areas including facilities and building management, hospitality and customer service, community engagement, resident retention, and the continuous improvement of internal processes and systems.