Community Manager for Digital Research Infrastructure (Job Number: 25000675)
Department of Computer Science
Grade 7: - £38,249 - £40,497 per annum
Fixed Term - Full Time
Contract Duration: 30
Contracted Hours per Week: 35
Working Arrangements: The role is full time, but we are undertaking a hybrid pilot looking at how best our staff can work flexibly and on and off campus.
Closing Date: 18-Jun-2025, 5:59:00 PM
Disclosure and Barring Service Requirement: Not Applicable.

WHAT YOU NEED TO DEMONSTRATE WHEN YOU APPLY

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.
Your application should cover the following criteria:

QUALIFICATIONS/EXPERIENCE

1. Educated to degree level (or equivalent experience).
2. Professional practitioner with knowledge and expertise in the delivery and development of in-person and hybrid events, e-learning material, and brand-building/PR activities within the organisation.
3. Experience of implementing policies and procedures and supporting change and service improvements.
4. Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues. This comprises consulting on the successful realisation of upskilling events, the creation of upskilling material and distributed collaboration activities.
5. Experience of participating in internal or external networks to share and discuss good practice, develop strong and productive working relationships and to positively influence the University’s reputation.

SKILLS/ABILITIES/KNOWLEDGE

1. Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally.
2. Strong digital competence across a range digital devices and apps including digital communication tools to create e-learning content, collaboration tools, and social media.
3. Committed to continuing professional development to maintain professional recognition. This includes the willingness to participate in Community Manager training.
4. Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.
5. Ability to solve problems and decide on and plan appropriate solutions.
6. Ability to contribute to planning at an operational level.

QUALIFICATIONS/EXPERIENCE

1. An BSc/MSc degree in a technical discipline (e.g. Computer Science, Mathematics, Physics, Earth Sciences, …) with a strong computational flavour.

THE ROLE AND DEPARTMENT

Durham University’s Department of Computer Science and the Institute for Data Science have recently secured multiple research projects within the remit of Digital Research Infrastructure (DRI) upskilling. These projects aim to create an upskilling landscape – predominantly for simulations and AI running on HPC machinery – for the whole UK DRI community. This includes creating material for this upskilling, organising upskilling events, but also understanding the needs and requirements of the target community. Therefore, we are searching for a community manager who can liaise with the UK’s DRI landscape – this includes research software engineers, platforms experts, PhDs, PDRAs and academics – and build up a thriving community which is committed to world-leading research.
The candidate will work in close collaboration with the PI (located in Computer Science) and will be placed in the offices of the Insitute for Data Science in Montjoy.
Further information about the role and the responsibilities is at the bottom of this job description.