Community Manager at JLL

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Management, Time Management, Communication Skills, Sales Skills, Relationship Building, Project Management, MS Office, Social Media Literacy, Customer Relationship Management, Stakeholder Engagement, Budget Management, Vendor Management

Industry

Real Estate

Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. This role: The Community Manager is responsible for the day-to-day operation of the 180 George Street workplace, ensuring a seamless, well-coordinated and engaging workplace experience. The role leads front of house and community operations, manages the Community Ambassador team, oversees soft service vendors, supports events and activations, and acts as a key on site representative for the CRE Workplace team. In addition to on-site responsibilities, the Community Manager supports cross‑portfolio delivery across JLL CRE ANZ, contributing to consistent service, events, and community standards across the wider CRE Workplace portfolio. Duties include but are not limited to: Workplace Operations Own day-to-day workplace operations at 180 George Street, maintaining visibility across all activity, including meetings and events. Act as the central coordination point for workplace operations, identifying and managing operational issues and risks. Develop, implement, and maintain best practice workplace standards and SOPs (e.g. front of house, mailroom, phone handling, meeting rooms), and assist with the implementation of these across the wider JLL CRE ANZ portfolio. Ensure incidents, hazards, and near misses are recorded in the safety reporting system (CMO). Act as the on-site operations SME, escalating issues to the Senior Workplace Manager as required. Provide input and learnings to inform improvements across other ANZ workplace locations where applicable. Community Team Leadership Manage the 180 George Community Ambassador team, with accountability for performance, capability development, rostering, and day-to-day management. Manage and oversee CRE Workplace events and activations at site. Work closely with Executive Assistants and Business Support teams to ensure events run smoothly, addressing operational needs such as access, logistics, catering, and guest experience. Act as a first point of contact for workplace AV, with the ability to operate systems, troubleshoot common issues, and guide team members, escalating to the tech team when required. Lead the planning of cross‑portfolio events and activations, partnering with local Community Ambassador teams to support effective on‑site execution across ANZ Workplaces. Vendor & Soft Services Management Manage day to day relationships with major onsite vendors, including cafe, cleaners etc. Attend service meetings and monitor performance against SLAs. Raise work orders, manage service requests, and process invoices for soft services and additional cleaning. Act as the soft services SME within the CRE Workplace team. Contribute to alignment of service standards and expectations across the ANZ workplace portfolio where required. Manage and oversee the inbound call handling process for 180 George and across ANZ, Workplace Communications & Stakeholder Engagement Manage JLL CRE workplace communications, including digital screens and SharePoint site content. Maintain regular engagement with Executive Assistants and Business Support teams to understand upcoming activity and workplace needs. Act as a visible ambassador and key point of contact for the CRE Workplace team, encouraging collaboration across business lines, and support consistent communication approaches and community engagement initiatives across the broader portfolio. Event Management and Finance Manage operational and event‑related budgets, invoices and reconciliations. Maintain responsibility for allocated budget lines as directed by the Senior Workplace Manager, including Pantry and Wellness budgets, with potential responsibility for additional areas. What you'll bring: Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events) Excellent time management and communication skills Sales skills and ability to build productive business relationships Ability to manage multiple projects independently across multiple stakeholders or locations MS Office proficiency Task Skills Project management Planning and organising Strong social media literacy Customer relationship management Personal Skills Strong communication and customer focus skills with the ability to interface and relate to the different stakeholders in the organisation Confident, friendly and engaging Strong drive and persistence to achieve results Creative thinking with an open mind that is balanced by a strong sense of realism and practicality Benefits: 18 weeks paid parental leave for Primary Carer after 6 months of service Private Health Insurance Discounts Gym & Wellbeing Discounts Employee assistance program Health & Beauty Discounts Novated Lease for EV Cars ‘You Days’ – 2 extra leave days! What to expect from us: As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. Apply now and quote ABREQ515500 Location: On-site –Sydney, NSW If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Responsibilities

The Community Manager oversees day-to-day workplace operations at 180 George Street, leading the Community Ambassador team and managing soft service vendors. They are responsible for coordinating workplace events, managing budgets, and ensuring consistent service standards across the ANZ portfolio.