Community Manager (Multi-Site) at ACC MANAGEMENT GROUP, INC.

Milwaukee, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Section 42 LIHTC Management, Income Certifications, Compliance Monitoring, Resident Relations, Leasing Coordination, Vendor Management, Fair Housing Law, Budget Planning, Staff Supervision, Customer Service, OneSite Software, Time Management

Industry

Real Estate

Description

Description ACC Management Group is seeking an experienced Community Manager to oversee the property. The ideal candidate will have demonstrated experience managing Section 42 (LIHTC) Tax Credit properties, including eligibility determinations, income certifications, compliance monitoring, and resident relations. This family-oriented tax credit community requires a hands-on professional who can effectively coordinate leasing, occupancy, resident services, vendor relationships, and day-to-day property operations while ensuring compliance with all affordable housing regulations. The Community Manager will serve as the primary on-site leader and participate in an on-call rotation for after-hours emergency situations only. Strong organizational, communication, and customer service skills are essential to support a positive living environment. Who We Are At ACC, our mission is simple: provide exceptional housing by building partnerships for successful living. That partnership starts within our own walls — with a team grounded in Teamwork, Accountability, Empowerment, Open Communication, and Flexibility. We are committed to being a highly regarded property management company — and we know that starts with having the right people in the right seats. We don't just fill roles; we grow careers. Whether you're just starting out or bringing years of experience, ACC is a place where your energy, your voice, and your contributions matter. If you're looking for a team that shows up for each other, supports your growth, and recognizes that your energy is our strength — we'd love to hear from you. Why Join ACC? At ACC, we believe in rewarding our team with more than just a paycheck—we offer a well-rounded benefits package designed to support your health, financial future, and work-life balance: Competitive pay with bonus opportunities. Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week. Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week). Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)! Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment. Paid time off, provided up front, to recharge and reset. 10 paid holidays, that include a floating holiday and a birthday holiday. Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required! Essential Duties Ensure complexes and vacancies are ready for showings and move-in dates. Effectively communicate property features and amenities to all prospects. Answer questions to all prospects and potential applicants in a timely manner. Conduct showings of vacant units to all interested prospects. Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints. Address resident concerns and all maintenance requests in a timely manner. Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals. Generate, distribute, and monitor renewal notices and follow up accordingly. Coordinate and process all lease paperwork for all move in and move outs. Collect payment of rent according to company procedures and policies. Handle and process all delinquency matters and reporting as need be. Maintain strong resident relations while continuing to enact company and community policies. Lead all resident relations matters or concerns that are presented in a timely manner. Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property. Record and document all resident correspondence as appropriate. Report and document all accident and emergency situations in a timely manner. Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law. Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area. Oversee and supervise all maintenance activity of employees and independent contractors. Manage all on-site property employees with providing proper training, guidance, and coaching. Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation. Understand, maintain, and stay up to date on assigned property(s) description and classification. Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures. Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval. Coordinate bank deposits as needed. Complete all assigned reports and/or projects to the Regional Manager by the required deadline. Requirements Knowledge, Skill & Ability Requirements High School diploma or equivalent required. 1-2 years of property management or industry related experience required. Knowledge of project-based section 8 or section 42 experience a plus. Knowledge of fair housing laws a plus. Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel). Experience with Onesite software is a plus. Must be able to physically inspect the properties. Maintain valid driver's license with acceptable driving record. Flexibility with working hours and availability for later hours or Saturdays as needed. Ability to prioritize and possess efficient time management skills. Demonstrates excellent verbal and written communication skills. Strong customer service skills with ability to handle complaints in a positive and time efficient manner. Goal-oriented and team player. Ability to work independently under tight deadlines. Exhibits a high degree of professionalism and respect through appearance and interactions with others. Ability to lift to but not limited to 25 pounds unassisted and as needed. Supervisory Responsibility This position will be required to supervise a staff on-site of but not limited to maintenance technicians, assistant community managers, leasing agents, and cleaners. Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc. Physical Demands The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed. Travel Travel is required to assigned property locations using personal transportation. Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year. ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. #IND123

Responsibilities

Oversee day-to-day operations of multi-site affordable housing properties, ensuring compliance with Section 42 tax credit regulations. Lead on-site staff, manage resident relations, and coordinate leasing and maintenance activities to maintain high occupancy and property standards.