Position: Community Manager (Tax Credit Experience a must)
Category: Exempt - Salary
Supervisor: Community Manager
Hours: Typical range of hours is based on the community needs and may require weekends and after hour emergency services. Workdays may be adjusted based on community needs. Full Time: 5 days per week, 8 hours per day (average 40 hours).
Physical Demands: Light (occasional up to 25 pounds) - Climb stairs, stoop, kneel, crouch, reach, handle, etc.
Drug Screens: Pre-employment, post injury, reasonable suspicion, and possible random screens.

GENERAL SUMMARY OF ASSOCIATE RESPONSIBILITY:

• To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Regional Manager/District Manager/Vice-President.
• The Community Manager supports the Regional Manager/District Manager and supervises all community associates.

PREFERRED EDUCATION AND EXPERIENCE:

• A minimum of two (2) years of experience as an on-site Community Manager in multi-family property management
• Strong leasing and marketing background as well as superior customer service
• Demonstrated proficiency in Outlook, Excel, Word, and internet. Software experience, preferred
• Community budgeting, preferred

KNOWLEDGE / SKILLS / ABILITY:

• Skilled in assessing and meeting common area and amenity needs, with a keen eye for detail and dedication to community upkeep.
• Capable of setting priorities independently, managing time efficiently, and delivering on objectives and projects.
• Adaptable in responding to unexpected issues and managing shifting priorities in a dynamic environment.
• Excellent verbal and written communication, strong organizational abilities, and a collaborative approach with on-site staff, residents, supervisors, corporate associates, and vendors.
• Proficient in English communication, comprehension, speaking, and reading; bilingual candidates are highly encouraged to apply.

• Standards Responsibilities:
• Welcome prospects and residents with exceptional customer service, using a friendly, consistent greeting.
• Energize and motivate the on-site team with a daily check-in.
• Conduct daily meetings with the Service Supervisor to stay aligned on priorities.
• Post and ensure all community income is accurately recorded.
• Maintain active social media presence with at least three weekly Instagram and Facebook posts.
• Keep all Internet Listing Services (ILS) updated to maximize visibility.
• Update Resman with notices, move-ins, leases, traffic, and availability to ensure accuracy.
• Walk and inspect make-ready units to guarantee readiness for new residents.
• Lease apartments and follow up with new move-ins to confirm resident satisfaction.
• Refresh market surveys regularly to stay competitive.
• Update mileage logs and approve payroll hours for all team members.
• Walk the grounds with landscapers to ensure exceptional curb appeal.
• Stay informed on market trends by regularly shopping competitors.
• Review and approve lease files for accuracy.
• Respond promptly to emergency situations and complete incident reports when necessary.

Community Inspections and Quality Assurance Review

• Conducts routine inspections throughout the apartment community to ensure high standards are maintained.

Financial Performance

• Manages revenue collection and addresses delinquent accounts efficiently.
• Provides recommendations for scheduled rent adjustments to optimize community revenue.
• Oversees accounts receivable and accounts payable processes.
• Supports the budgeting process to help ensure financial goals are met.

I acknowledge that I can perform the essential functions listed above for the Community Manager position without any accommodation.