Community Manager (Operations, Leadership and Communication) at the Hive

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Management, Leadership, Communication, Sales, Event Planning, Customer Service, Finance Management, Team Training, Problem Solving, Organizational Skills, Social Media Engagement, Relationship Building, Multitasking, Business Acumen, Collaboration, Quality Control

Industry

Hospitality

Description

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses. Our mission is to inspire meaningful connections by building a second home where members become friends and ideas become a reality. We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community. DAY IN THE LIFE OF We are looking for an entrepreneurial, ambitious, personable and business-savvy Community Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Community Manager works closely with the Area Manager, Assistant Country Manager and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they need to pass on their knowledge through training their team. They are inspirational and accountable for the performance of the business, their team and themselves. ADMINISTRATION AND FINANCE ● Responsible for all finance such as petty cash, invoicing, receipt of payments and management reports. ● Ensure the community team is trained on all required administrative and finance tasks. ● Ensure your team meets the financial deadlines, reports accurately, and has the knowledge to deliver what is expected. ● Responsible for ensuring inventory is complete and ordering is within the set budget. ● Obtain and analyse P&L reports and conduct variance analysis when required. ● Responsible for ensuring billing is complete, and that aged receivables are followed up with minimalising late payments and ensuring month-end finance reporting can be completed on time. MEMBER EXPERIENCE AND OPERATIONS ● Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table and create an action plan to exceed the expectations of every member, improving the overall member experience. ● Ensure the community team has the tools and knowledge to adequately solve member-related issues to help foster a collaborative community, train your team and step in when needed. ● Drive weekly community initiatives to develop connections between members, such as member introductions, events and social media engagement. ● Responsible for the overall cleanliness and upkeep of the space is up to standard, including essential maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy, etc. working with and coordinating the team to deliver exceptional standards. ● Responsible for reporting and following up with the New Projects team regarding maintenance and improvements and ensuring that costs align with the set budget. ● Conduct quality control checks and address and solve issues immediately. ● Ensure you and the team deliver a personalised, high-quality member experience. ● Oversee all daily operations of your location (front desk services, event planning, social media marketing of the space, etc.). SALES ● Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times. ● Notify, manage and work alongside internal teams to ensure a high retention rate of current members. ● Develop strategies to drive sales to increase revenue and interest in your location. ● Ensure that all enquiries are followed up on and that negotiations and closure are taking place. ● Manage the team and take responsibility for actively seeking and following up on leads, various membership sales, packages, negotiations, flex membership sales, private events and closing deals to meet sales targets. ● Conduct high-quality, informative tours and ensure that juniors are trained and mentored, providing them with feedback and areas for improvement to ensure every potential member has an exemplary tour and experience.. ● Responsible for maintaining the relationship with the landlord of your location, with the support of your seniors. CONTENT AND EVENTS ● Ensure events are executed to a high level and are related to the community’s interests, giving support where needed. Report on member feedback to the Events Team. ● Ensure you and the team are actively driving collaborations and partnerships across a range of different industries and train the team on this process where needed. ● Ensure the Community team and Art Department produce event collateral in a timely manner and to a high standard. ● Ensure you and the team update social media pages (IG stories, Facebook posts, etc.), create engaging content and attend training needed to complete the task. ● Ensure the team regularly updates the event calendar and notice board. ● Attend and support external and internal events, be representative of all locations and be an ambassador of the events by encouraging others' attendance. PEOPLE ● Set SMART personal and professional goals for the team and assist with training and coaching individuals to achieve them. ● Responsible for onboarding, training, developing and reviewing your team's performance. ● Sit in interviews with a senior manager for your team, asking questions and giving feedback to conclude an overall decision to build your team. ● Provide your team with essential training, coaching, and mentorship to attract, grow and retain a solid and successful team. ● Actively work and develop on your own growth to better yourself for you, your team and the business. ● Work closely and coordinate with the People Team to track each team member's training and progression. ● Manage, inspire, support and guide your team to achieve their goals, holding regular one-on-ones and team meetings for clear communication. Three to Five years experience in a customer-facing leadership position, ideally within sale and events. Personable with strong verbal and written communication. Exceptionally organised with the ability to multitask. Thrives under pressure and is solution-oriented. University Degree is an advantage. Proficient in basic computer skills. Good business acumen. Prior experience in coworking, real estate, or startup business would be an advantage. Fluent in English A competitive salary is reflective of your growth. Variety of discounts across our growing industry partners. A comprehensive training academy to support your growth and longevity with us. Education allowance to support external training. A fun, dynamic working environment with a diverse, world-class team. Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness. An extra day of leave to celebrate your birthday. An annual dedicated day to volunteer at a charity of your choice. Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

Responsibilities

The Community Manager is responsible for ensuring the smooth running of day-to-day operations and delivering an exceptional member experience through community events and relationship building. They will also oversee financial management and team training to achieve business goals.