POSITION OVERVIEW

We are seeking a dynamic and experienced Community Manager to oversee the daily operations of our thriving community mall in Dubai. The successful candidate will be responsible for ensuring optimal mall performance, maintaining high occupancy rates, and delivering exceptional customer experiences while managing tenant relationships and facility operations.

CUSTOMER EXPERIENCE & COMMUNITY ENGAGEMENT

• Develop strategies to enhance customer experience and satisfaction
• Plan and execute community events and seasonal campaigns
• Handle customer complaints and feedback effectively
• Foster a welcoming environment that encourages repeat visits

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Business Administration, Real Estate, Facilities Management, or related field
• M-100 Certified Preferred
• Minimum 5-7 years of experience in retail mall management, property management, or similar role
• Strong knowledge of UAE retail market and Dubai’s commercial regulations
• Proven experience in tenant relations and lease management
• Excellent leadership and team management skills
• Knowledge of RERA regulations and Dubai Municipality requirements
• Proficiency in property management software and MS Office Suite