We’re looking for a passionate and motivated Community Manager to join our dynamic and enthusiastic team at Rapport. Our client is a global leader in property management.
As the Community Manager, you’ll be in charge of overseeing all member spaces and acting as the main point of contact for customers. You’ll joining a small team of 3 in the West-End. You’ll play a key role in fostering success in a supportive, fast-paced, and inspiring business environment. Your focus will be on engaging with members, boosting revenue, and ensuring retention through personalised and creative strategies.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, 8 AM - 5 PM)

• Cultivate a cooperative and inclusive community atmosphere among members, clients, and service providers.
• Provide outstanding daily service by supporting customers with professionalism, building strong relationships, and following established guidelines.
• Ensure smooth building operations and address any issues to maintain a fully functional environment.
• Stay attuned to business developments and communicate any relevant updates to the appropriate team members.
• Assess the needs of both current and prospective members, offering customised solutions to meet those needs effectively.
• Respond promptly to inquiries and requests, whether face-to-face, by phone, or email while ensur5ing to manage your own workload efficiently.
• Supervise the Community Team’s service delivery standards to always guarantee consistency and excellence.
• Handle complaints or concerns with care, coordinating with the necessary departments, escalating when necessary, and ensuring all actions are documented according to the agreed processes.