COMMUNITY MANAGER (MEMBER SUCCESS) - FILMD (YETI DIGITAL)

Location: Leyland, Lancashire - hybrid (Mon–Thu in office, Fri WFH)
Company: Yeti Digital, building FILMD
Contract: Full-time, permanent
Salary: £32,000-£35,000 DOE (up to £38,000 for exceptional candidates) + pension

ABOUT US

Yeti Digital is a Lancashire-based product studio building FILMD, the collaboration platform for the film industry. We’re a small, ambitious team focused on helping filmmakers and crew succeed.

THE ROLE

We’re looking for a Community Manager to take ownership of FILMD’s paid member community. You’ll run a simple but effective programme - onboarding new members, running weekly live sessions, facilitating introductions, and reporting the outcomes that matter (activations, applications, interviews).
This role is about member success: helping our filmmakers and crew unlock opportunities faster, keeping them engaged, and showing measurable wins.

WHAT YOU’LL DO

• Own the paid member lifecycle: onboarding → activation → engagement → retention
• Source, curate, and post job opportunities from productions, partners, and inbound posters — ensuring briefs meet FILMD’s quality bar
• Run weekly community sessions (Brief → Shortlist clinics, peer reviews, workshops)
• Facilitate introductions between members and posters, and track outcomes (intros → interviews)
• Moderate the community feed, uphold tone and quality, and handle escalations
• Collect and translate member feedback into product and ops priorities
• Report core metrics weekly (activation %, DAU/WAU, applications, interviews, churn)