Community Medicine Specialist at Humane Society for Southwest Washington

Vancouver, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

25.24

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Services, Administrative Support, Communication, Check-in, Check-out, Invoicing, Payment Processing, Scheduling, Record Management, Animal Handling, Veterinary Assistant Support, Organization, Interpersonal Skills, Technology Proficiency, Compassion, Professionalism

Industry

Non-profit Organizations

Description

Description The Humane Society for Southwest Washington is currently seeking a Community Medicine Specialist to join our team. This is a full-time, FLSA nonexempt opportunity. Since 1897, HSSW has been the leader in animal welfare across Southwest Washington. With an annual operating budget of $15 million, we are the largest and most innovative animal welfare organization in the region. Our shelter campuses in Vancouver and Longview, WA serve more than 10,000 animals each year, providing high-quality care, medical services, and the compassion they deserve. Our community-based approach helps keep pets and people together. Through the Nierenberg Community Veterinary Clinic, the Sandra Richardson Miller Mobile Veterinary Clinic, the Swigert Family Behavior & Training Center, and programs like free pet food and other essential resources, we serve more than 18,000 owned animals annually expanding access to affordable veterinary care, spay/neuter, training, and support. We also own and operate ReTails Thrift Store, a top shopping destination named Best Thrift Store in Clark County for eight consecutive years, providing vital funding for our mission. At HSSW, you’ll find an innovative, high-energy culture where your passion for animals and people can make a real difference. We’re looking for team members who want to be part of something bigger: supporting pets, strengthening families, and shaping the future of animal welfare in Southwest Washington. HSSW has been honored as Best Non-Profit for two years running—a recognition of our impact and leadership in the community. At the Humane Society for Southwest Washington (HSSW), we believe in keeping people and pets together by increasing access to affordable veterinary care. The Community Medicine Specialist plays a vital role in advancing this mission by ensuring every client and patient receives compassionate, professional, and efficient support. Employee Benefits and Perks In addition to serving in an organization with a compassionate and strategic purpose, eligible employees enjoy a comprehensive benefits package and a variety of employee perks. Benefits include: Health insurance effective the first of the month following hire (full-time employees). Dental and vision insurance effective the first of the month following hire. Matching percentage 401(k) retirement plan beginning the first month after hire, with a 3-year graded vesting schedule and ROTH contribution option. Employee Assistance Program (EAP) available to all employees and household members. Section 125 FSA Cafeteria Plan for out-of-pocket health and/or dependent day care expenses. Access to affordable life, disability, and accidental supplemental insurance. Numerous employee discounts and discounts with partner organizations. Public Service Loan Forgiveness qualified employer. To learn more about this Public Service Loan Forgiveness (PSLF) program, go to https://studentaid.gov/manage-loans/forgiveness-cancellation. Paid Time Off (PTO) This position accrues PTO at a rate of 1.84 hours for every 40 hours worked. Additional Paid time includes: Floating Holidays (full-time employees). Bereavement leave Pet bereavement leave The Community Medicine Specialist serves as the primary front-facing support for both the Community Veterinary Clinic (CVC) and Mobile Veterinary Clinic (MVC). The Specialist ensures a welcoming and organized client experience by handling reception, administrative, and communication functions. Responsibilities include check-in, check-out, invoicing, payment processing, phones, texts, scheduling, and client communications. While primarily administrative, the role may also involve occasional animal handling and veterinary assistant support. Flexibility is required to work at both the CVC and mobile clinic sites across Clark and Cowlitz Counties. Essential Duties and Responsibilities Client Services & Administration Serve as the first point of contact for clients in person, by phone, and via text/email. Manage client check-in and check-out, ensuring accurate invoicing and payment handling. Provide appointment scheduling, reminders, and client record management. Support efficient clinic flow through clear communication with clients and veterinary staff. Maintain accurate financial transactions and reconcile daily payments. Clinic & Mobile Operations Provide front-line support at both the CVC and mobile clinic locations. Travel to clinic sites in Clark and Cowlitz Counties as assigned. Assist with setup, client flow, and communication at mobile events. Provide feedback to improve client communication and operational efficiency. Veterinary Support (Occasional) Assist with basic animal handling and restraint under veterinary direction. Support staff with patient preparation as needed. Maintain cleanliness and organization of reception and shared client areas. Assist with stocking and inventory of front-desk supplies. Qualifications Previous experience in a veterinary, medical, or customer service/reception role preferred. Strong organizational skills with excellent attention to detail. Ability to manage multiple priorities in a fast-paced environment. Excellent interpersonal and communication skills, both written and verbal. Comfort with technology, including veterinary/medical record systems, scheduling software, and payment processing platforms. Ability to remain professional and compassionate with clients experiencing financial or emotional stress. Valid driver’s license and reliable transportation; willingness to travel throughout Clark and Cowlitz Counties. Animal handling or veterinary assistant experience preferred but not required. Core Competencies Customer Service Orientation – Ensures positive, supportive client interactions. Adaptability – Adjusts to changing clinic locations, schedules, and priorities. Teamwork – Collaborates effectively with veterinary staff, volunteers, and colleagues. Accuracy & Attention to Detail – Maintains precise records, invoicing, and communications. Compassion & Professionalism – Represents HSSW’s mission with empathy and respect. Working Conditions Position requires regular travel within Clark and Cowlitz Counties. Work is performed in an office or mobile clinic environment, with exposure to animals, noise, odors, and cleaning agents. Ability to lift up to 40 pounds, bend, squat, and stand for extended periods during clinic operations. Culture Vision: A community where everyone loves and cares for animals. Mission: Rescue. Return. Restore. Rehome. Reconnect. One animal at a time Values: Compassion. Collaboration. Excellence. Service. Integrity. The ultimate team player: Displays interest, enthusiasm, and an affinity for working with people. Demonstrates an attitude in being of-service, using good judgment, maintaining a positive outlook, and ideally, a sense of humor. Works well in teams and demonstrates an attitude and commitment to collaboration with a sincere interest in helping others succeed. Is committed to achieving excellence individually and as a part of the team. Exhibits adaptability, curiosity, flexibility to change, open to new ideas, and encourages others to recognize changes in work tasks, situations, and environment as an opportunity for transformation. Is committed to personal and professional development through life-long learning. How to Apply Does HSSW sound like the right place for you? Does this job sound like a great fit & do you meet the qualifications for this position? If so, then click the Apply button to begin your journey to join our team today. HSSW participates in E-Verify. The Humane Society for Southwest Washington is an equal opportunity employer and provides reasonable accommodations during the hiring process for qualified applicants with disabilities. For more information visit https://HSSW.org/careers/. Application Deadline: Open until filled.

Responsibilities

The Community Medicine Specialist acts as the main front-facing support for the Community and Mobile Veterinary Clinics, managing reception, administrative, and communication duties including check-in, invoicing, scheduling, and client interactions. This role also requires flexibility to travel and occasionally assist with basic animal handling and veterinary support tasks.