Community Mental Health Service Manager

at  Livewell Southwest

Responsibility for People Management To be accountable for the provision and co-ordination of high quality care making the best use of the resources available. Identify trends in the characteristics and demands on the service and use this, where appropriate, to inform workload and workforce planning and strategic decision making. Lead, manage, monitor and analyse clinical caseloads, workload and team capacity to assure safe staffing levels in care delivery, using effective resource and budgetary management. To ensure that development and advancement in clinical practice is in response to service need and consistent with National guidelines and recognised evidence based practice and LSW Policies and Guidelines.
To lead in ensuring that both referral and on-going care processes are consistent with local and national guidelines, are timely and based on maximising independence. Strive for excellence at all times, through involvement with quality assurance initiatives / Clinical audit practices in particular with regard to standards of record keeping. Development and empowerment of managers through training, devolution of responsibility, supervision and appraisal. Ensure that, as an individual, clinical expertise and credibility is maintained.
A visible presence is required within operational teams To work flexibly across services so that staff working can have contact with the post holder on a planned basis. The service works across Monday to Friday 09:00 17:00 however should there be an occasion that involves working shifts at night or weekend, time in lieu will be given within the normal working week. The post holder will ensure all individuals receiving services are safeguarded from harm. Act as investigating officer / setting up of strategy meeting following Alert of vulnerable adults.
To deal with complaints and incidents as required. The post holder is responsible for effective liaison and communication with staff groups and their Trades Union and Professional representatives in matters relating to the delivery of services. The post holder will also take a lead in anticipating and resolving disputes though regular engagement, discussion and negotiation with the relevant staff and their representatives. To facilitate community nurses to contribute to public health initiatives and surveillance that enable people to maximise their health and wellbeing at home.
To facilitate an analytical approach to the safe and effective distribution of workload through empowerment and education which recognises skills, the regulatory parameters and changing needs of community nursing. Use knowledge and awareness of social, political and economic policies and drivers to analyse how these may impact on community nursing and the wider health care community. Where appropriate participate in organisational responses and use this knowledge when advocating for people of resources. The post holder is expected to inspire managers and staff within the directorate in carrying through complex change in service delivery within limited resources.
The post holder will be expected to deliver on these changes through effective management and the use of a variety of leadership approaches. Explore and apply the principles of effective collaboration within a multi-agency, multi-professional context facilitating integration of health and social care and services, ensuring person-centred care is co-ordinated and anticipated across the whole of the persons journey. Use creative problem-solving to develop a positive teaching/learning environment and workplace for supporting disciplines and professions learning about caring for people in the community and the interdependency of integrated service provision. Provide clinical supervision and line management for specified members of staff within the MDT and ensure all other line management is completed within the team.
To manage the overall team on a day-day basis ensuring that the skill-mix is appropriate to the needs of the patients. Have the ability to challenge staff where the standards fall below expectation. This will include poor performance issues. Assist in education programmes for junior staff.
Participate regularly in interview panels. The post holder will behave in a manner that does not bring the team or Livewell into disrepute. Responsibility as appointing officer for recruitment of junior staff. In collaboration with other leads, review workforce development plan which will include skill mix.
To manage and deliver learning from incidents, complaints and RCAs. Responsibility for information resources: Responsible for recording Personalised Care Framework and monitoring the quality of data provided by junior staff. This will require a comprehensive understanding on the national move away from the Care Programme Approach Responsible for SystmOne contacts and monitor the standard of work of junior staff. Maintain accurate, timely paper and electronic records.
Ensure they are kept safely in accordance with Livewell policy. Maintain electronic diary as Livewell healthcare protocol. Monitor junior staff ensuring they complete electronic diaries. Assist CMHS to improve data quality ensuring records meet National Mental Health Minimum Data Set requirements.
Management and leadership will also be delivered on the basis of: 1. Regular and planned supervision of direct reports. 2. Ensuring that all staff within their teams are appropriately supervised and appraised and that opportunities for CPD are identified and maximised.
3. Agreed and regularly reviewed job planning. 4. A strong network of regular and informal communication and contacts at all levels.
5. Compliance with Trust HR Policies and collective agreements with the staff side organisations and professional associations. 6. The post holder will take responsibility for recruitment, selection, deployment and retention of staff and encourage innovative solutions for difficult to recruit to posts.
The role requires day to day line management and leadership of senior management. This will include performance and objective setting, appraisal and assisting with personal development planning. Responsibility for financial and/or physical resources To be responsible for multiple defined budgets, monitor budget expenditure, provide internal cost control and accurate forecasting. These budgets will include MAIS, CMHT, Administration services and the IPS service.
To plan and deliver cost efficiency savings, taking remedial action if required to meet targets. To ensure that all activity targets are met and financial penalties are avoided. To comply with Livewell Southwest financial policies and procedures. To ensure that inventories and maintenance schedules are in place for equipment and that any problems are reported and dealt with appropriately including their replacement should they become unserviceable.
Responsible for the checking and authorisation of eroster and travel claims and forwarding on for payment. This includes nursing and admin if required. Ensure physical assets are monitored and re-ordered on a regular basis keep a watchful eye on expenditure ensuring costs remain with allocated budget. The post-holder will be an authorised to make procurements using the ePROC/Oracle system.
Responsibility for administration To forecast, plan and develop future trends in workforce development Competent IT skills to input relevant information into SystmOne and other relevant software. The post holder will be required to analyse, interpret and make decisions on a wide range of highly complex information from a variety of sources and design, implement and monitor action plans based on the analysis, interpretation and comparriosn of a range of options. Daily use of Microsoft Office package. Must be able to use Microsoft Outlook Calendar and manage emails in a timely fashion communicating within the organisation and to external organisations within current policies and guidelines.
Confidence to take on IT skills as technology advances. Constant use of laptop to record, monitor and plan patient care and to monitor and appraise other team members work. This will include supporting other staff in the acquisition of skills. The post holder will be required to analyse complete statistics/data from a variety of sources and judge need for change.
Assessing the impact of change to practice, service structure, or strategy taking into account conflicting information and views both internal and external, and take action as appropriate. The post holder will be required to implement robust systems for Performance management, data collection and analysis, ensuring that the full range of activity at a directorate level is accurately and regularly reported. PLEASE SEE ATTACHED FULL JOB DESCRIPTIO

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