QUALIFICATIONS

• Minimum of 2-3 years’ experience in housekeeping/room attendance is essential.
• Demonstrates a high standard of hygiene and personal appearance.
• Demonstrates strong communication skills, both verbal and written.
• Excellent customer service skills and a positive attitude.
• Basic computer skills, such as: basic keyboard skills, ability to complete reports, email functions, ability to complete Silvera online training.
• Able to work independently with minimal supervision and/or as a team member.
• Safe Food Handling course, WHMIS, and First Aid, or willingness to complete.

• Maintains security of the community by following procedures and controlling access to the building (monitoring security cameras, utilizing visitor sign-in procedures, etc.).
• Responsible for the cleanliness and sanitization of all common areas and flooring, including the laundry area and soiled laundry
• Responds to resident incontinence and follows proper cleaning procedures.
• Answers phone and directs any community visitors, acts as the primary contact within community.
• Communicates with the assigned Silvera community at the pre-set times in compliance with Working Alone legislation.
• Resolves any emergency situations which may arise in accordance with Silvera standard operating procedures. Complete all documentation and associated paperwork.
• Reports any safety issues to the Community Manager, including unsafe work conditions or areas.
• Performs daily/weekly cleaning and sanitization of the kitchen area.
• Completes daily dining room set up and assists in breakfast preparation.
• Flexibility to support all communities to relieve other Community Night Attendants and/or departments if required.
• Reports any maintenance concerns in common areas or resident units.
• Actively participates in the Supportive Living Accommodation Standards.
• Complete all training and courses assigned and required by Silvera.
• Participates in and promotes Silvera’s Health and Safety program.
• Other duties as assigned.