Community Operations Manager at Runway East

Birmingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

34000.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Excellence, Relationship Building, Community Development, Problem Solving, Event Planning, Team Leadership, Member Engagement, Attention to Detail, KPI Management, Customer Service

Industry

Hospitality

Description

Who We Are Since 2014, Runway East has been on a mission to destroy boring offices. Across London, Bristol, Birmingham, Bath, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team. The Role: Community Manager of Serviced Offices As a Community Operations Manager, you’ll lead the charge in delivering an exceptional workspace experience for our members. Combining your passion for operational excellence, relationship building, and community development, you’ll ensure our sites run smoothly, our members are happy, and our standards are consistently high. This is a hands-on leadership role where no two days are the same. Whether it’s solving problems, planning events, or keeping the site “showroom ready,” you’ll play a key part in making Runway East the best place to work. Read ‘A Day in the Life of a Community Manager’ to learn more about the role. Key Responsibilities: As part of our vibrant Community team, your responsibilities include: Site Operations: Oversee daily operations, quickly resolve building and member issues, and maintain compliance with safety and security standards. Team Leadership: Lead and support your Community Associate(s), delegating tasks effectively and ensuring the team feels motivated and empowered. Member Relationships: Build and maintain strong connections with members, acting as their main point of contact and ensuring their needs are met. Community Atmosphere: Support small initiatives & events that bring members together, creating a friendly and welcoming workspace. Standards & Presentation: Ensure the site is always “showroom ready” with high attention to detail. KPI Responsibility: Follow and implement processes to achieve our KPI targets, setting clear expectations with the team for performance and aligning with the company’s goals. Delivering a Great Member Experience: Continuously improve the space and services based on member feedback, creating a place they love to work. Who You Are We’re looking for someone who is: Charismatic: Positive and approachable, with a natural ability to build strong relationships. Resilient: Calm under pressure, proactive, and solutions-focused Service-Minded: Thrives on helping others and delivering great experiences. Hardworking: Leads by example and gets stuck in when needed. Detail-Oriented: Notices the small things and takes action to maintain high standards. Leader: Confident in guiding and motivating your team to success. Why Join Us? Salary: £30,000-34,000 Time Off: 31 days including bank holidays 🏖️, plus an extra day for every year at Runway East 🎉. We also give you your birthday off 🎂 (because no one should work on their birthday) and extra time off over the Christmas break 🎄. Wellbeing: Private health & dental, gym discounts 🏋️‍♂️, mental health support 🧠, and a Bike2Work scheme 🚲. Growth: £150 personal growth budget 📚, learning resources, and regular lunch & learns 🍔. Community: Two workdays per year for charitable activities 🌍, team outings 🎉, and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) 🌟. Our Commitment to Inclusivity We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know—we’re here to help.

Responsibilities

The Community Operations Manager oversees daily operations, resolves member issues, and maintains safety standards. They also lead a team, build member relationships, and ensure a welcoming community atmosphere.