What You Will Need

• Proficiency in French and English is required!
• B2B experience is preferred!
• At least 6 months of experience in retail, hospitality, or customer service (in person or within a contact center environment).
• Comfort operating across multiple modalities

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber’s Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.

What You Will Do

• Provide high-quality virtual customer support through ticket systems (chat and email) and, if necessary, phone interactions.
• Resolve low to medium complexity customer issues by following established procedures.
• Ensure high customer satisfaction by demonstrating empathy and professionalism while addressing customer concerns.
• Conduct root cause analysis and present findings as needed.
• Work within a stable line of business with low ambiguity and well-documented processes.

What You Will Need

• Proficiency in French and English is required!
• B2B experience is preferred!
• At least 6 months of experience in retail, hospitality, or customer service (in person or within a contact center environment).
• Comfort operating across multiple modalities.