Northwest Human Services is a non-profit Federally Qualified Health Center (FQHC) and has been a leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers.

COMMUNITY OUTREACH & ENGAGEMENT COORDINATOR (CHW I, II, III, IV)

LOCATION: 1233 Edgewater St. NW, Salem OR 97304
JOB STATUS: Full-time, 8am - 5pm, Monday - with rotating Saturdays
Northwest Human Services (NWHS) is seeking a dedicated Community Outreach & Engagement Coordinator to join our team. In this key role, you’ll serve as a vital link between patients, care teams, and community partners—improving health outcomes, promoting wellness, and addressing social determinants of health (SDOH) through targeted outreach, education, and care coordination.

QUALIFICATIONS:

• Minimum of one year of experience in a human service-related or healthcare environment (employment, volunteer, or lived experience), OR an associate/bachelor’s degree in public health, behavioral science, social services, or a related field.
• Experience working with or alongside medical care teams, social service agencies, or healthcare systems preferred.
• Advancement timelines are determined by supervisor discretion based on performance.
• Has a current Basic Life Support for Healthcare Providers (BLS) training certificate consistent with AHA Guidelines for CPR/ECC, and covers breathing and cardiac emergencies - including CPR, AED, and obstructed airway - for adult, child, and infant patients.
• Valid Oregon Driver’s License

SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

YOUR ROLE:

The Community Outreach & Engagement Coordinator plays a key role in promoting health equity and improving access to care. This position blends the responsibilities of a Community Health Worker with focused outreach, education, and care coordination to support patients and reduce barriers to wellness.
As part of a multidisciplinary team, the coordinator helps address social determinants of health (SDOH), connects patients to vital services, and empowers individuals to take charge of their care. The role involves organizing and participating in community outreach events, health education efforts, and internal programs that promote prevention and reduce disparities.

SPECIFIC DUTIES:

• Social Determinants of Health (SDOH): Address the SDOH needs and barriers of our patients through a multidisciplinary team approach, utilizing skills such as motivational interviewing, problem-solving, and critical thinking to provide patient-centered support and resources.
• Assigned Patients/CCO Measurements: Supports APCM and CCO metric initiatives by conducting outreach to established patients, addressing barriers to care, and problem-solving to improve access and coordinate patient health and social service’s needs.
• Assigned Patients/CCO Measurements: Supports APCM and CCO metric initiatives by conducting outreach to newly assigned patients, providing education about NWHS and its services, and addressing any barriers patients may face — with the goal of increasing awareness, promoting engagement, and reducing the risk of care disruption
• Empanelment Management: Monitors patient utilization and collaborates with the clinical team to identify patients with no visits, low engagement, or high healthcare utilization who may benefit from additional support. Works within scope and alongside internal and external partners to help prevent gaps in care and reduce unnecessary services.
• Case Management: Participates in and collaborates with the multidisciplinary team on complex cases, care coordination, and effective communication between the patient, provider, and care team.