Community Outreach Manager at AXS

Stapleford, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

83500.0

Posted On

30 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Programming, Public Outreach, Nonprofit Engagement, Program Management, Cross-Functional Communication, Equity-Driven Outreach, Inclusion Strategies, Stakeholder Management, Digital Presence, Data Monitoring, Budget Planning, Spanish Fluency, Live Event Industry Experience

Industry

Entertainment Providers

Description

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. The Role AXS is seeking a Community Outreach Manager to join our team in Denver, CO. This role drives key community engagement efforts, managing high-impact programs that increase access to live events for underserved communities, in close collaboration with civic partners and nonprofits. What Will You Do? Drive strategic program development in partnership with Denver Arts & Venues and other civic stakeholders, helping shape initiatives that promote equity and cultural access across the community. Lead daily program activities and communications, ensuring alignment with AXS’s equity and inclusion goals and a consistent experience across all touchpoints. Oversee the community intake, ticket distribution, and participant engagement process, supporting a seamless and respectful experience for program participants. Cultivate and maintain relationships with nonprofit partners and community-based organizations to support collaborative programming and mutual impact. Collaborate with internal teams to strengthen the program’s digital presence, contributing to improvements in the public-facing website and user engagement strategy. Monitor and report on program outcomes, using data and community feedback to drive ongoing improvements and inform future outreach efforts. Serve as a subject matter resource on inclusive community engagement, supporting internal teams with best practices and equity-informed approaches. Support financial stewardship of the program by tracking expenditures, contributing to budget planning, and delivering clear, monthly updates to internal stakeholders to ensure alignment with strategic goals. Identify opportunities for program growth and innovation, supporting efforts to expand reach, improve delivery, or explore new community partnerships. What Will You Bring? BA/BS Degree (4-year) Communications, Public Affairs, or Nonprofit Management preferred. 4-6 years experience in community programming, public outreach, or nonprofit engagement roles. Demonstrated experience managing community initiatives with multiple stakeholders. Experience working with or in municipal government or arts and culture organizations is a plus. Advanced understanding of equity-driven outreach and inclusion strategies. Strong program management and cross-functional communication skills. Proficient in Microsoft Office; familiarity with project management and CRM tools preferred. Knowledge of nonprofit governance and community-based program design. Spanish fluency (verbal and written) is a plus. Experience in the live event or entertainment industry is beneficial. Pay Scale: $73,588.11- $83,500 Bonus: This position is eligible for a bonus under the current bonus plan requirements. Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment. *Employer does not offer work visa sponsorship for this position. What’s in it for You? Extraordinary People – we’re not kidding! Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world. Development and Learning – Opportunities for learning and leveling up through training and education reimbursement. Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace. Curious about the typical interview process for this position? Here's what to expect: Stage 1: 20-30 min virtual interview (Recruiter) Stage 2: 30-min virtual interview (hiring manager) Stage 3: 45-min virtual interview (team round) Stage 4: final round *This schedule may be subject to change. More about AXS AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. To learn more about our culture and values, visit: https://solutions.axs.com/careers/ More about AEG For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Responsibilities

The Community Outreach Manager will drive strategic program development and manage community engagement efforts to increase access to live events for underserved communities. This role involves overseeing program activities, cultivating relationships with partners, and monitoring program outcomes.