JOB TITLE: COMMUNITY AND OUTREACH SERVICES TEAM LEADER

Location: Naas (primarily) some work will be expected at our other sites which includes Kildare Town. Travel across the community will also be required (Safe Homes, Outreach Clinics, interagency meetings etc.).
Hours: Full-Time 37.5 hours per week, Monday to Friday, 9am–5pm. (30 min unpaid lunch break per day). Occasional evening/weekend may be required
Salary: €59,544 per annum €52,824 basic salary + €6720 (approx) on-call allowance per annum On-call duty: You will be required to be on-call to the Refuge/Helpline service for 2 weeks in every 4 weeks. An additional fee will be paid to you for this. The Refuge Team Leader will be responsible for scheduling the on-call rota,
Contract: Permanent (subject to successful completion of probation)
Reports to: CEO Direct Reports:
Currently 5 staff consisting of 2.5 Outreach Caseworkers, 1 Court Liaison Officer, 1 Children’s Project Worker. The Outreach Team is a growing service and the Team Leader is expected to be flexible in undertaking new employees, volunteers and projects when directed.
About the Role We are seeking a skilled and compassionate leader to join our management team as a Community and Outreach Services Team Leader. This is a pivotal role responsible for the day-to-day management of our outreach, court accompaniment, and children’s support services — all essential parts of our work supporting women and children impacted by domestic violence. This role calls for a strong and supportive people manager with a track record of leading high-performing teams, building a positive team culture, and maintaining consistently high standards of care. The ideal candidate will have exceptional attention to detail, particularly in ensuring compliance, documentation, and accountability across services. Equally important is a deep understanding and critical analysis of domestic violence, and an ability to embed that awareness into the design and delivery of trauma-informed, client-centered support.

ESSENTIAL REQUIREMENTS

Third-level qualification in social science, social care, humanities or a related discipline. Minimum of 3 years’ experience in a community or social care setting in a supervisory or team leadership role. Strong case management experience. Deep knowledge and understanding of domestic violence and its impact on women and children. Proven understanding of child protection and safeguarding responsibilities. Experience working within a community-based model of care. Demonstrated experience in managing, developing and supporting staff and volunteers. Excellent attention to detail and organisational skills. Skilled in recruitment, facilitation, training and communication. Ability to manage competing priorities and work to deadlines. Confidence working collaboratively across agencies and sectors. Strong decision-making, problem-solving and risk assessment skills. Stong IT skills is essential. Access to own transport and willingness to travel across the region.

MANAGEMENT TEAM RESPONSIBILITIES

Participate as a proactive and collaborative member of the management team. Contribute to strategic planning, policy development, and organisational decision-making. Work closely with senior management to deliver on the strategic goals of the organisation.