ABOUT OUR COMPANY

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients’ homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

JOB DESCRIPTION

At VillageMD, we’re looking for a Community Outreach Specialist to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we’ve partnered with many of today’s best primary care physicians. We’re equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.
We’re creating care that’s more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we’re looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

COULD THIS BE YOU?

VillageMD is looking for a compassionate, tech-savvy, and highly motivated Community Outreach Specialist. This role is designed to bridge the gap between patients and their care by conducting home visits and assisting with technology enablement to support virtual care services. You will work directly with patients who are disengaged, or at risk of falling out of care, to provide technical support and re-establish trust in healthcare systems. Your primary responsibility will be to connect with VillageMD’s attributed patient population by phone, email, or in person. This position is ideal for someone who thrives on making personal connections, problem-solving in the field, and empowering individuals through healthcare access

SKILLS FOR SUCCESS

• Strong interpersonal communication skills including active listening and empathy to build trust with patients.
• Cultural humility and sensitivity when working in diverse home environments.
• Ability to motivate patients to schedule appointments and reengage in their healthcare.
• Comfort with complex technology including mobile devices, apps, video conferencing tools and remote monitoring devices.
• Ability to troubleshoot basic technology issues (wi-fi, device set up, app navigation)
• Teaching others how to use technology with patience and clarity.

EXPERIENCE TO DRIVE CHANGE

• High School Diploma/GED required, Bachelor’s Degree preferred
• At least one year experience in sales, client relations, or community relations required; prior experience in healthcare preferred
• Customer service mentality and desire to help patients solve problems
• Proficient PC skills with strong written and public communication skills
• Familiarity with customer relationship management (CRM) systems preferred
• Strong interpersonal, organizational, and time management skills
• Access to a vehicle that you can use every day in job functions. Mileage is reimbursed.
• Comfort with ambiguity and ability to proactively structure work and problem solve independently
• Highest degree of honesty, integrity and fairness
• Fluency in Spanish to serve patients in the communities we operate in preferred
• Experience in healthcare preferred

SAFETY DISCLAIMER

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/

Please refer the Job description for details