JOB SUMMARY

This position is responsible for fostering a safe, welcoming, and inclusive environment throughout the TriMet transit system by building trust with community members, particularly those at higher risk, and connecting them to necessary resources. The Outreach Worker uses a trauma-informed, culturally responsive approach to support transit riders without intervening in conflicts unless rapport has already been established with those involved by performing the following duties.

EXPERIENCE/EDUCATION

A high school diploma or GED is required for this role. In addition to the education requirement, this position requires one year of related experience. An equivalent combination of education, training, and experience may be used to satisfy these requirements.

QUALIFICATIONS

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employees or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

• Develops relationships with community members, particularly those at higher risk (e.g., individuals experiencing homelessness, mental health challenges, or substance abuse issues) and also our youth.
• Uses trauma-informed and culturally responsive communication to establish trust with individuals and ensures they feel heard and respected.
• Identifies individuals who may need social services, support, or resources and connects them to relevant community organizations, shelters, healthcare services, POIC services, or other resources.
• Intervenes in situations only when rapport has already been established and uses a supportive and non confrontational approach.
• Builds trust and rapport with our vulnerable population.
• Connects community members to resources while on TriMet and any of its platforms.
• Provides support in a non-conflicting manner.
• Maintains documentation and reports during shift.
• Performs other duties as assigned.