Overview:
History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 3,500 licensed EMTs, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation.
Superior Ambulance Service is participating in a grant-based program amongst 80+ Emergency Departments Nationwide. The Community Paramedic-Led Transitions Intervention (CPTI) team will identify dementia patients to participate in a hospital to home transitions model of care. CPTI is a program designed to support patients discharged from the Emergency Department. The Paramedic coach will provide a post-hospital phone call(s) soon after discharge, one in-person home visit and up to 3 follow-up telephone calls over 30 days. During these encounters, the Paramedic coach will utilize learned motivational techniques, behavior modeling, skill transfer, and role play to improve the patient’s self-management. Areas of focus include effective medication management, encouraging primary care follow-up, red flag awareness and maintenance of personal health goals. Paramedic coaches do not deliver traditional EMS associated services (e.g. they do not provide medical care or medical evaluation). The Paramedic coach will travel to the participant in a marked vehicle and in uniform.

Responsibilities:

• Perform the post-hospital phone call to develop the coaching relationship, explain the CPTI model, engage the person living with dementia (PLWD) and their care partner, and schedule the home visit.
• Perform the home visit within ~5 days following discharge. Work with the individual or care partner (together= “dyad”) to identify their biggest health concern and their immediate goals for the next 30 days. Coach the individual through the four pillars of care.
• Utilize active listening, motivation interviewing and teach back methods to develop individuals’ selfmanagement skills.
• Assess the patients baseline activation level for self-care through use of a standardized assessment tool.
• Complete three follow up phone calls to the individual on or about the 2nd, 3rd and 4th weeks following discharge.
• Coaches will be responsible for completing accurate and timely charting of patient encounters in accordance with learned processes and be accountable for completion of the intervention in the appropriate time frame. Complete data entry after each encounter on CTI+ platform.
• Participate in regular meetings with the program coordinator, CPTI national team, other CPTI coaches and various hospital partners for ongoing program management.
• Establish effective communications and relationships with ED/hospital staff and CPTI partners.
• Participate with quality assurance activities.
• Follow program procedures for documenting and tracking.
• Demonstrate strong organizational and time management skills.
• Participation in all required didactic, clinical and lab education programs and maintenance of all required certifications and licenses.
• Complete and maintain currency in all areas of safety education as required by Superior Ambulance, contracted air operators, and other healthcare partners.
• Demonstrate effective communication skills with all external and internal customers, including.
• patients and their families, hospital staff, the community, other Superior Ambulance staff and Critical.
• Care administration. Represents the study and Superior Ambulance in a professional manner.

Qualifications:

• Valid Illinois Paramedic License
• Valid Driver’s License

SUPERIOR AMBULANCE SERVICE IS COMMITTED TO ATTRACTING AND RETAINING THE BEST TALENT. WE ARE AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. QUALIFIED APPLICANTS OF ALL BACKGROUNDS ARE ENCOURAGED TO APPLY. M/F/D/V

Salary or Wage Range: USD $25.50 - USD $34.50 /Hr. rates offered based on years of experience and full time scheduled templates. Additional earnings via bi-weekly bonus up to $4.00 /HR

• Perform the post-hospital phone call to develop the coaching relationship, explain the CPTI model, engage the person living with dementia (PLWD) and their care partner, and schedule the home visit.
• Perform the home visit within ~5 days following discharge. Work with the individual or care partner (together= “dyad”) to identify their biggest health concern and their immediate goals for the next 30 days. Coach the individual through the four pillars of care.
• Utilize active listening, motivation interviewing and teach back methods to develop individuals’ selfmanagement skills.
• Assess the patients baseline activation level for self-care through use of a standardized assessment tool.
• Complete three follow up phone calls to the individual on or about the 2nd, 3rd and 4th weeks following discharge.
• Coaches will be responsible for completing accurate and timely charting of patient encounters in accordance with learned processes and be accountable for completion of the intervention in the appropriate time frame. Complete data entry after each encounter on CTI+ platform.
• Participate in regular meetings with the program coordinator, CPTI national team, other CPTI coaches and various hospital partners for ongoing program management.
• Establish effective communications and relationships with ED/hospital staff and CPTI partners.
• Participate with quality assurance activities.
• Follow program procedures for documenting and tracking.
• Demonstrate strong organizational and time management skills.
• Participation in all required didactic, clinical and lab education programs and maintenance of all required certifications and licenses.
• Complete and maintain currency in all areas of safety education as required by Superior Ambulance, contracted air operators, and other healthcare partners.
• Demonstrate effective communication skills with all external and internal customers, including.
• patients and their families, hospital staff, the community, other Superior Ambulance staff and Critical.
• Care administration. Represents the study and Superior Ambulance in a professional manner