Community Program Supervisor - Adapted & Inclusion at The Corporation of the City of Markham

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Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Development, Behavior Management, Crisis Management, Staff Supervision, Training, Community Outreach, Inclusion Best Practices, Communication, Empathy, Adaptability, Collaboration, Conflict Resolution, Budget Management, Participant Support, Recruitment, Scheduling

Industry

Government Administration

Description

The City of Markham is proud to be recognized for the 5th consecutive year as one of Canada’s Best Employers by Forbes and Statista Inc. In 2025, the City of Markham is ranked 2nd among municipalities in Canada and 12th overall for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 366,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life. Applications are now being accepted for the Full time Community Program Supervisor - Adapted & Inclusion in the Recreation Department of the Community Services Commission. Please provide your cover letter and resume by January 14, 2026. Job Summary Recreation Program Supervisor – Adapted & Inclusion assists in leading City-wide adapted and inclusion services. This position designs, develops, implements and supports the delivery of recreation adapted summer camps and programs, as well as inclusion and behavioural services. The Supervisor oversees staff recruitment, supervision, training, scheduling and performance evaluation for assigned staff. The role also supports outreach initiatives on behalf of the Recreation department to increase community participation and awareness of programs and events, as well as addressing day-to-day inquiries from the community. The Supervisor serves as a lead resource for adapted and inclusion programs and services at the City of Markham, acting as a main point of contact for behavioral crisis management, assisting in researching and developing services that align with current trends, liaising with community partners and delivering training in areas such as disability studies, child development, and behaviour management. Hours of work: 35 hours, including shifts in evenings and weekends Key Responsibilities & Duties: Program Development, Planning, and Administration * Manage day-to-day operations of adapted and inclusion programs, including summer camps. Design, develop, and implement adapted programs; provide one-to-one participant support when needed. * Ensure compliance with legislation, City standards, and policies. * Complete required documentation (behavioral data, incident reports, program summaries). * Assist with budget development, monitoring, and identifying capital needs. * Forecast community needs using demographics and trends to maximize participation. Inclusion and Behaviour Support Services * Coordinate and direct adapted/inclusion programs across the City. * Support staff in understanding participant needs and inclusion best practices. * Respond to and resolve escalated behavioral crises and emergencies. * Collaborate with staff to create and implement individual support plans; monitor and adjust strategies. * Liaise with participants, parents/guardians, and external stakeholders to arrange appropriate placement and support. Staff Supervision, Guidance, and Training * Oversee recruitment, supervision, training, scheduling, payroll, and performance evaluations. * Provide specialized training and coaching on inclusion and behavior management. * Promote a positive, inclusive workplace culture through empathy, adaptability, and communication. * Lead by example in applying inclusion best practices and conflict resolution strategies. Outreach, Partnerships, and Community Development * Support outreach initiatives to increase community participation and awareness of programs. * Act as liaison for City advisory groups and committees (e.g., Accessibility, Mayor’s Youth Council). * Represent the City with community stakeholders to assess needs, trends, and resources. Other Duties * Perform additional related tasks as assigned. Minimum Education & Experience: * College Diploma or Trade Certification in Recreation, Therapeutic Recreation, Education, Social Work, Child and Youth Worker, Autism and Behavioural Science, Child Psychology or a related discipline. * Minimum 3-5 years full-time supervisory experience in in managing staff and/or volunteers. * Strong knowledge and minimum of 2 years of experience working with individuals with a disability who exhibit challenging behaviours. * Experience in varied recreation program areas such as camps, general programs and aquatics is an asset. * Behaviour Management System Training (BMST) certification is required. * Crisis Prevention Intervention (CPI) and/or Safe Management is an asset. * HIGH FIVE Healthy Child Development is an asset. * Current Standard First Aid with CRP ‘C’ required. * Valid Ontario Class “G” Driver’s License in good standing and access to a reliable vehicle for corporate use, as travel between work locations is required.   * Requires the ability to lift/carry more than 30 pounds unassisted (and more with assistance). * The role involves close physical proximity to participants and staff, including during crisis situations and personal care assistance for participant of all ages. Core Behaviours * Service Excellence: Leads and supports staff in meeting or exceeding service standards when interacting with customers. * Change & Innovation: Effectively implements change and supports and involves staff through change transitions. * Teamwork & Relationship Building: Leads and supports staff in working together collaboratively, fosters team work and inclusion and cultivates relationship. * Communication: Models active listening and clear communication, and supports staff members in communicating effectively. * Accountable & Results Oriented: Role models ethical behaviour and accountability; clarifies expectations, policies and legislation and supports staff in meeting team. * Management & Leadership: Supports a positive work environment, develops and enables staff, sets clear expectation, provides regu8lar feedback, and addressing performance. The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process. AI Disclosure At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people. Vacancy: New Vacancy.

Responsibilities

The Community Program Supervisor manages day-to-day operations of adapted and inclusion programs, ensuring compliance with legislation and City standards. They also oversee staff recruitment, training, and performance evaluations while supporting outreach initiatives to increase community participation.