ABOUT SPRINT SENIOR CARE

We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and live as independently as possible.

PROGRAM DESCRIPTION:

The Supervisor, Community Programs is responsible for the effective operation and delivery of the Community Programs department. This position involves supervising staff, and direct service and program responsibilities, with a focus on supporting the efficient and effective functioning of the department.

• Receive and evaluate client referrals to the department, providing referrals to other SPRINT Senior Care services or community services, as appropriate.
• Work with the Manager, Community Programs, to plan, develop, implement, monitor, and evaluate community programs, and work with other departments to implement activities
• Place all food orders for the department’s programs, ensuring that food ordering remains within budgetary and dietary guidelines.
• Assist in the development, recommendation and implementation of goals, objectives, policies, procedures, and work standards for the department.
• With the support of SPRINT Senior Care’s Communication and Development Lead, update monthly program calendars used to advertise and inform clients of all SPRINT Senior Care and other community partner programs.
• Support the Manager, Community Programs in the development, promotion and distribution of marketing materials and flyers for community programs.
• Create and post communications through Constant Contact and social media platforms, and on SPRINT Senior Care’s website.
• Maintain client records and compile monthly statistics and reports according to agency and program requirements.
• Manage inventory and order supplies, equipment and materials as required.
• Collaborate with Volunteer Services for volunteer recruitment and screening, and support performance monitoring.
• Oversee and complete administrative tasks including data entry, filing, maintaining computer records and responding to program inquiries.
• Provide quality customer service when interacting with clients, volunteers, caregivers and the public.
• Assist in implementation of program evaluation, and quality and risk management activities of the program and agency.
• Responsible for the supervision of all students and volunteers in Community Programs.
• Develop new volunteer roles as needed.
• Direct oversight, training and coaching of staff and volunteers in Community Programs
• Provide support by stepping into roles as needed during staff absences, peak periods, or special initiatives.
• Administer and maintain all department systems including: preparation and maintenance of all client records, billing and receipt of monthly fees; collaborate with Finance Department to follow-up on non-payment
• Other duties, as assigned.