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Community Relations Coordinator at FRONTLINE RESOURCE MANAGEMENT INC

Pueblo, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

31.28

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Marketing, Communication, Customer Service, Data Analysis, Coordination, Compliance, Follow-up, Tracking

Industry

Hospitals and Health Care

Description

Description Responsible for creating positive and memorable experiences for potential customers and referral sources. • Conducts in-home visits with prospective residents, makes direct inquiry follow-up calls and initiates follow-up letters. • Ensures that meaningful tours are provided and coordinates admissions process through completion. • Participates in the development and implementation of the quarterly business development plan. • Effectively manages the facility inquiry tracking system on a daily basis, understands customer referral patterns, conversion rates and effectively utilizes data to improve internal sales and develop service improvement initiatives. • Alerts appropriate building staff of projected move-ins/admissions, move-outs/discharges and unit or room changes through effective communication (daily stand up meetings and other appropriate forums). • Maintains a working knowledge of federal and state regulations regarding acuity levels and licensure. • Monitors occupancy trends and conversion ratios. • Assisst Executive Director with ensuring that all employees are providing excellent customer service to internal and external customers. • Ensures compliance and understanding of all regulations regarding residents’ rights. • Participate in the in-service sales training as needed. Minimum Qualifications • Treats all residents fairly, and with kindness, dignity, and respect. • English literate and strong written and verbal communication skills. • Possesses excellent sales and marketing skills. • Must have patience, tact, cheerful disposition and enthusiasm when interacting with staff, residents and Visitors.

Responsibilities

The Coordinator is responsible for creating positive experiences for prospective customers and referral sources by conducting visits, managing follow-up communications, and coordinating the admissions process through completion. This role also involves participating in business development planning, managing tracking systems, monitoring occupancy trends, and ensuring regulatory compliance.