Community Relations Manager at ABMG LLC

Boulder, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Relations, Customer Service, Leadership, Communication, Problem Solving, Team Management, Resident Satisfaction, Billing Assistance, Event Coordination, Technology Training, Audit Skills, Front Desk Management, Scheduling, Feedback Provision, Insurance Monitoring, Staff Development

Industry

Accounting

Description

Description In the role of Community Relations Manager, you will be responsible for establishing strong relationships with residents and their families as pertaining to life at Academy Mapleton Hill (AMH). This position’s focus will be on monitoring and enhancing the total resident experience and managing the Reception/Front Desk team to provide superior customer service. Benefits Employee Medical, Dental and Vision Insurance 401(k) Matching Holiday Pay Paid Time Off Life Insurance Short-Term and Long-Term Disability Insurance Responsibilities Establishes personalized relationships with each community resident Serves as the community’s primary contact for identifying and successfully resolving resident and family issues pertaining to life at AMH Monitors and assesses overall resident/family satisfaction with life at AMH, providing the management with periodic feedback and recommendations Coordinates and facilitates new resident move-ins to the community including the scheduling of in-room onboarding meetings and community orientation Facilitates resident move-outs including coordination with Facilities and Accounting departments Issues general communications to residents and/or families regarding policy changes, reminders, or any matter of overall community interest Issues select communications, such as event announcements, to AMH staff Assists Controller with resident billing, reviews invoices for accuracy and addresses questions from residents Attends Community Life resident activities as possible to help monitor resident satisfaction and provide feedback to Community Life team Monitors and performs periodic audit of residents’ required insurance policies Conducts periodic technology training classes for residents Attends resident meetings, prepares meeting materials and consolidates notes for meeting minutes Ensures accuracy of resident and employee dining information in the FullCount POS system including performance of departmental account audits Tracks and manages the community’s artwork inventory Manages the Reception/Front Desk team, ensuring the delivery of friendly and helpful customer service to residents, employees and visitors. Covers staffing voids at Reception/Front Desk Hires, trains, manages and develops departmental employees Manages the department within the financial boundaries of the annual operating budget Qualifications Fluency in English with strong verbal and writing communication skills Strong leadership skills in managing teams Proficient computer skills with MS Office Ability to work flexible hours and occasional holidays, as required Education and Experience College associate or bachelor’s degree in a related field, a plus

Responsibilities

The Community Relations Manager is responsible for establishing strong relationships with residents and their families, enhancing the total resident experience, and managing the Reception/Front Desk team. This role includes monitoring resident satisfaction and coordinating move-ins and move-outs.