Overview:
Chestnut Health Systems is seeking a dynamic and relationship-driven Community Relations Representative to help expand access to care and strengthen our presence in the community. This position works closely with the marketing department and clinical leadership to focus on building and maintaining referral relationships, promoting our services, and supporting patient access to care through strategic outreach and collaboration.
Chestnut Health Systems is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

• Contribute to and implement strategies to increase referrals.
• Build and maintain strong relationships with referral sources and community partners.
• Conduct outreach through in-person, phone, and virtual channels.
• Maintain and utilize a CRM system to track outreach activities and referral data.
• Collaborate with clinical and marketing teams to develop targeted materials and campaigns.
• Participate in community events and manage display booth activities.
• Attend regular meetings with leadership to align outreach efforts.
• Supervise and mentor interns as assigned.
• Represent Chestnut positively with both external and internal stakeholders.
• Uphold confidentiality and security of sensitive information.
• Promote a culture of customer service excellence