QUALIFICATIONS

• High School diploma or equivalent
• Minimum of 2 years administrative experience
• Demonstrated professional telephone etiquette
• Professional, pleasant and team oriented attitude
• Proven organization, time management and attention to detail
• Must be able to communicate clearly in verbal and written English
• Ability to work the defined schedule for this position which may include weekends
• Demonstrated proficiency with workplace technology and software including MS Office suite
• Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community
  Please note that the above Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties and skills required.

YOUR TYPICAL RESPONSIBILITIES

• Manage resident files, maintain apartment inventory and readiness lists, and provide data entry and organizational support for systems and special events
• Coordinate move-in logistics with future residents and their families, ensure room readiness, and address any delays or challenges with the appropriate stakeholders
• Welcome and assist with orienting new residents and their families providing follow-up to ensure a smooth move-in process and transition
• Work collaboratively with various departments and team members to coordinate pre and post move-in needs to ensure a smooth move-in process
• Conduct prospect follow-up phone calls, support special events, and provide backup to the Community Relations team for prospect community tours as needed
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction