Community Rental & Events Assistant at The Corporation of the City of Markham

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Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Event Coordination, Problem Solving, Teamwork, Interpersonal Skills, First Aid, Safety Procedures, Logistics Management, Time Management, Adaptability, Attention to Detail, Point of Sale Operation, Cleaning and Maintenance, Wayfinding Assistance, Conflict Resolution

Industry

Government Administration

Description

The City of Markham is proud to be recognized for the 5th consecutive year as one of Canada’s Best Employers by Forbes and Statista Inc. In 2025, the City of Markham is ranked 2nd among municipalities in Canada and 12th overall for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 366,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life. Applications are now being accepted for Temporary Full Time Community Rental & Events Assistant position in the Client Services Coordination Department. To apply for this position, please submit your cover letter and resume online by February 2, 2026. Contract Period: May 4, 2026 to July 17, 2026 (35 hrs per week) Work Hours: Some weekend and weeknights required Job Summary Reporting to the Client Services Coordinator, this position is responsible for providing front line customer service and supervision of event guests of the Markham Museum during a large site wide event. The role will be accountable for ensuring that event guests have an enjoyable and positive experience at the facility while participating in Museum delivered activations and exhibition experiences. The Community Rental & Events Assistant will support event activations, including but not limited to, hands-on exhibition activities and supervision, snowshoe rentals, providing wayfinding assistance, event administration, coordination and delivery as needed during events. Due to the nature of events, the hours for this position can fluctuate, with the majority of the shifts taking place in the evenings and weekends (ending at times as late as 1:30am). This position is contingent upon funding received through the Canadian Summer Jobs program. An extension may be considered should additional grant funding become available. Job Duties & Responsibilities: * Oversee smooth execution of events activations and ensuring a positive visitor experience throughout the entire duration of events. * Leads activities with the public based on the theme of the event and/or exhibition they are supporting. * Address any issues from visitors in a prompt, effective and professional manner and escalate to Supervisor where needed. * Responsible for event implementation and logistics including set-up and take down of required tables, chairs, and other activation materials, etc. * Work independently and with minimal supervision. * Maintain site security and responsible for the opening and closing of the Museum grounds and its various buildings, ensuring that all buildings are locked, alarms have been set and assets have been secured at closing. * Takes a lead role in safety and security procedures and situations. Effectively deals with emergencies if and when they arise. * Ensure a safe and accessible environment for event guests. * Ensure client agreements are being adhered to as per the direction of the Business Development & Event Coordinator or designate. * Complete an end of day status report for events/rentals. * Helps ensure a clean, safe and professional atmosphere through general cleaning/maintenance of exhibition and indoor event spaces as required (i.e. sweeping, cleaning clearing and salting walkways, set-ups and take down of activation materials as required). * Maintain constant communication with other on-site staff regarding event details and guest location, to ensure coordination of site use by multiple clients. * Maintains awareness and ensures client compliance with City of Markham Rules and Regulations. * Responds and directs requests from visitors and other City of Markham staff on general issues and/or maintenance requests. * Key duties related to this position will be focused on site needs for the large-scale events, including the pre and post set-up and take-down, along with leading site activations. * Operates point of sale system and answers visitor inquiries over the phone. * Perform all other related duties as assigned Qualifications and Requirements * Minimum of 16 years of age or older at the start of employment * Excellent customer service and communication skills and sensitivity to interact with a diversity of patrons in a courteous and efficient manner * Previous customer service experience * Up to date Standard First Aid with CPR ‘C’ * Must be able to provide a clear Vulnerable Sector Screening * Excellent communication and interpersonal skills * Able to deal tactfully with customers * Able to follow detailed instructions * Strong email and phone etiquette and effective listening skills * Strong team approach and open/adaptable to change * Must be able to contribute positively to a respectful professional environment * Must be able to work independently with minimal supervision. * Ability to work flexible hours including weekends * Proficiency in MS Office, Outlook, database management, etc. * Previous experience working with children and families an asset * Interest in pursuing a career in event management or similar career an asset * Valid Ontario Class G Driver's License is an asset Core Behaviours: * Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization. * Change & Innovation: Responds positively and professionally to change and helps others through change. * Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships. * Communication: Communicates in a clear, professional and respectful way; demonstrates active listening. * Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation. * Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example. All offers of employment for this position will be conditional on satisfactory reference checks and vulnerable sector screening checks as required for the City of Markham. The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process. We thank all applicants who have applied, however only those selected for an interview will be contacted. Candidates selected for an interview will be contacted by email. AI Disclosure At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people. Vacancy: Temporary Vacancy

Responsibilities

The Community Rental & Events Assistant is responsible for providing front line customer service and supervising event guests during large site-wide events at the Markham Museum. This includes overseeing event activations, addressing visitor issues, and ensuring a positive experience for all attendees.