Community Resource Advisor - Part-Time at Gryphon Place

Kalamazoo, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Computer Skills, Crisis Intervention, Substance Abuse Knowledge, Mental Health Knowledge, Communication, Needs Assessment, Problem Solving, Conflict Resolution, Independent Work, Professionalism, Documentation

Industry

Non-profit Organizations

Description

Description STATEMENT OF THE JOB Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week. ESSENTIAL DUTIES AND RESPONSIBILITIES • Interviews clients and conducts a thorough assessment of their needs • Identifies appropriate resources • Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client • Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources. • Conducts follow-up to ensure that the inquirer’s needs have been met • Uses crisis management techniques in accordance with agency procedures • Maintains complete and accurate documentation • Responsible for staying current with all ongoing training requirements for both services • Assists with community outreach activities as assigned by the management team • Actively involved with agency programs and events • Supports operations during times of disaster as defined by agency policy • Maintains up to date knowledge of agency processes and policies & procedures • Performs all other duties as assigned Requirements REQUIREMENTS High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place). This position will require Saturday and Sunday shifts. First Shift (8am-4pm) and Second Shift (4pm-12am) availability. KNOWLEDGE / SKILLS / ABILITIES • Well-developed interpersonal skills • Excellent computer skills • Demonstrated crisis intervention skills • Versed in substance abuse issues and mental health issues • Clear and effective communication and accurate assessment of inquirer’s needs • Ability to function as a team member in an experiential learning setting • Ability to effectively problem solve and resolve conflict • Ability to work independently with minimal supervision • Ability to maintain professional expectations and assist individuals with diverse backgrounds • Knowledgeable of program procedures and contact centers informational system • Must have reliable, secure internet service along with cellular phone.

Responsibilities

Provide information, referral services, and crisis intervention to the public and professionals via phone and electronic means. Conduct client assessments, identify resources, and perform follow-ups to ensure needs are met.