Community Resource Distribution Coordinator at PASADENA HUMANE SOCIETY

Pasadena, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

39.66

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coordination, Inventory Management, Volunteer Support, Customer Care, Program Implementation, Crisis Intervention, Data Collection, Reporting, Team Collaboration, De-escalation, Organizational Ability, Interpersonal Skills, Public Speaking, Written Communication, Computer Proficiency, Judgment

Industry

Non-profit Organization Management

Description

PASADENA HUMANE is a non-profit animal welfare organization looking for passionate professionals to join our team. JOIN US & MAKE A DIFFERENCE! THE MISSION To lead the way toward a compassionate and caring community for all animals. OUR VALUES LEARNING: We commit to best practice and professional development through continuous education. INTEGRITY: We value honest and transparent communication and decision making using evidence based practices. COLLABORATION: We value teamwork in our organization and partnerships with our community to deliver exceptional service. KINDNESS: We show compassion, care, respect and empathy to all animals and humans without prejudice or discrimination. JOB TITLE: Community Resource Distribution Coordinator FLSA: Non-Exempt FT/PT: Full Time SUMMARY Support the coordination of Pasadena Humane’s Community Resource program and Helping Paws services that proactively identify and support underserved and under-resourced individuals and communities. All community resources services, practices, policies, and procedures aim to assist people in crisis so they can get the help they need for their pets, keeping animals in homes and out of the shelter. This roles primary responsibility is the day to day coordination and organization of the pet food pantry, including inventory management, volunteer support, and client service. This position provides critical emergency services and may be required to work to ensure essential and emergency services are maintained in order to meet operational requirements. SUPERVISORY RESPONSIBILITES: Provides guidance & training to volunteers; does not supervise employees. JOB DUTIES AND RESPONSIBILITIES Program Implementation and Direct Customer Care * Coordinate and implement Helping Paws services that support people facing homelessness, domestic violence, financial hardship, natural disaster or other crises * Coordinate services through pet food pantry and supply distribution; free spay/neuter, vaccines, microchips, and ID tags; subsidized veterinary care; free temporary, emergency boarding; and other fee-waived services * Follow and support implementation of established policies and procedures for community resources services and communicate updates to volunteers as directed. * Answer and address community resources related inquiries. Help answer and address alternative resource and intervention-related inquiries. Respond to concerns and complex issues to the manager. Ensure a positive, educational approach to customer service with a goal of educating the public and keeping animals in homes as appropriate. Pet Food Pantry Coordination * Maintain and organize the pet food pantry. Track inventory levels and submit restock requests to manager. Coordinate with facilities to transfer supplies from the warehouse and communicate delivery timelines.Train and onboard new volunteers in pantry procedures, customer service expectations and policy guidelines. * Communicate with the volunteer team consistently to ensure adequate coverage and provide support during shifts. * Represent and coordinate community tabling and distribution opportunities as needed or assigned. * Support positive client interactions by de-escalating concerns when possible and exercising sound judgement to elevate issues to the manager when appropriate. Data Collection * Maintain accurate records of services provided, community member interactions and program outcomes * Compile and prepare reports for review by manager to support internal planning, fundraising and outreach efforts. * Support program tracking and implementation in alignment with established Pasadena Humane or community resources goals and objectives. * Assist with the creation of relevant presentations, collateral, and training. Team Collaboration * Work closely with Community Resources manager, ARC management and other internal teams to coordinate services and maintain high standard of care and customer service * Work closely with ARC management and the Community Resources Manager to ensure implementation of diversion and intervention program and appropriate delivery of Helping Paws services. * Work closely with volunteer services department as needed to train, schedule and engage volunteers. * Collaborate with other Pasadena Humane departments regarding Community Resources needs. * Work effectively with a team of colleagues from diverse professional, cultural and community backgrounds. * Uphold Pasadena Humane’s mission and contribute to building a culture of philanthropy. * Enforces and adheres to operational standards regarding safety and risk management. Ensure a safe working environment and actively participate in safety programs including the Safety First Team. * Ensure a safe working environment and actively participate in Pasadena Humane safety programs. * Participate as needed in special department projects. * Perform other duties as assigned. REQUIREMENTS AND QUALIFICATIONS * HS Diploma, GED or Proficiency Certificate * 2 years of experience working in community services environment. * 1 year of experience in a leadership role supporting volunteers or leading small group activities preferred. * Bilingual Spanish, Chinese or Armenian preferred. * Well-developed interpersonal, public speaking, and written skills. * Excellent communications and proven organizational ability. * Ability provide services to clients with diverse needs and from diverse backgrounds and experiences. * Ability to perform multiple tasks and manage several projects simultaneously. * Proficient in computer applications, databases, Microsoft and Google suites, and email. * Strong sense of professional judgement and ability to maintain confidentiality. * Pallet Jack certification or the ability to complete Pallet Jack training within 90 days of the position start date * Cultivate and maintain positive relationships with supervisor, leadership, coworkers volunteers and the public – promoting a strong collaborative team approach. * Must be able to model Pasadena Humane’s Core Values of Learning, Integrity Collaboration and Kindness. * Must interact positively with supervisor, management, coworkers, volunteers, and the public to promote a team effort and maintain a positive and professional approach. * Must be able to work independently with minimal supervision. * Must provide positive, proactive customer service * Must have a positive attitude and a sense of humor * Must come to work regularly and on time, foster collaborative relations with coworkers and supervisors - treating coworkers, supervisory staff, members and guests with respect, courtesy. Refrain from abusive, insubordinate and/or violent behavior. * Ability to lift up to 50lbs. WORK SCHEDULE * Must come to work regularly and on time. Must be able to work early hours according to the needs of the department schedule, including weekends and holidays. WORKING CONDITIONS Fast-paced environment. Employees are exposed to numerous animals (living and deceased), including those with uncertain dispositions. They are required to act in a safe and responsible manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl; talk or hear and/or smell. The employee must occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Pasadena Humane is an Equal Opportunity Employer. It is our policy not to engage in discrimination against any individual, or harassment of any person seeking employment with our organization on the basis of race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, medical condition, ancestry, marital status, age, sexual orientation, citizenship, genetic information or status as a covered veteran including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. This policy applies to all employment practices, including recruitment, selection, promotion, transfer, merit increase, salary, training and development, demotion, and separation. This policy is intended to be consistent with the provisions of applicable State and Federal laws. Federal law requires proof of citizenship or "alien right-to-work" status. Pasadena Humane maintains a drug-free workplace and performs pre-employment substance abuse testing.

Responsibilities

This role primarily involves the day-to-day coordination and organization of the pet food pantry, including managing inventory, supporting volunteers, and providing client service for community resource programs like Helping Paws. The coordinator implements services supporting individuals facing crises such as homelessness or financial hardship to keep pets in homes and out of the shelter.