Community Resource Specialist - Northfield
Organization: Community Action Center (CAC) is a community-based, non-profit, human services organization that provides and advocates for the basic needs of people and families throughout Rice County. Its programs create a robust safety net for low-income families and include food access, housing, employment services, clothing, emergency assistance, youth services, transportation, health care assistance, and more.

SCHEDULE: MONDAY THROUGH FRIDAY, 8:30AM TO 5:00PM

Job Summary: The position of the Community Resource Specialist will support the day-to-day operation of the Resource Center in Northfield, provide high quality customer service to all participants, volunteers and staff and collaborate to foster an organizational culture of a community-based, person-centered and trauma-responsive environment. Responding to the community in a trauma responsive way is critical to the success of this position and to the mission of CAC. Activities range from direct customer service to behind-the-scenes logistical support.
Primary Job Responsibilities: CAC’s success depends on the ability of its staff and volunteers to adjust and adapt as they dynamically meet the needs of the community. Job responsibilities include but are not limited to:

Customer Service/Community Engagement - This position will serve as the first point of contact for people seeking help at CAC and provide immediate response to community members. Tasks include:

• Answer the phone and provide excellent customer services to community members seeking services or with others wishing to engage in the work of CAC*
• Monitor the Northfield “Get Help” email account
• Welcome community members into the building and show warm hospitality to participants, volunteers, and donors*
• Facilitate a seamless check-in process in partnership with other CAC team members*
• Connect community members with appropriate staff members for follow-up and ensure connections are made
• Maintain a strong familiarity with the range and scope of CAC’s available programs, resources, staff and partners*
• Maintain a database of community resource brochures and fliers and stay up to date on community resources*
• Support a clean, organized resource center environment
• Ensure important communication to participants is available in both English and Spanish; this includes occasional translation of short written materials such as fliers and signage*
• Responsible for a variety of opening and closing procedures including:
• Checking voicemail and promptly returning messages*
• Preparing and monitoring refreshments*
• Unlocking and locking doors and file cabinets*

Office and Administrative Support - This position will also support a variety of activities in partnership with the administrative team. Additional tasks may include:

• Monitor and order office supplies and facility materials on a regular basis*
• Maintain accurate contact information for participants in organizational database*
• Assist with seasonal programs and projects as needed

GENERAL RESPONSIBILITIES:

• Demonstrate commitment to the agency’s mission: “To promote a healthy, caring, and just community for all people through resources, advocacy and volunteer effort.”*
• Employ trauma-responsive, person-centered care practices to create a safe and healing space, build relationships, foster agency and invest in the long-term wellbeing of participants*
• Utilize crisis intervention and conflict resolution skills to support individuals and families in need*
• Follow all mandated reporting laws for vulnerable adults as well as child abuse and neglect*
• Attend and actively participate in regularly scheduled organization and team meetings and trainings

Customer Service/Community Engagement - This position will serve as the first point of contact for people seeking help at CAC and provide immediate response to community members. Tasks include:

• Answer the phone and provide excellent customer services to community members seeking services or with others wishing to engage in the work of CAC*
• Monitor the Northfield “Get Help” email account
• Welcome community members into the building and show warm hospitality to participants, volunteers, and donors*
• Facilitate a seamless check-in process in partnership with other CAC team members*
• Connect community members with appropriate staff members for follow-up and ensure connections are made
• Maintain a strong familiarity with the range and scope of CAC’s available programs, resources, staff and partners*
• Maintain a database of community resource brochures and fliers and stay up to date on community resources*
• Support a clean, organized resource center environment
• Ensure important communication to participants is available in both English and Spanish; this includes occasional translation of short written materials such as fliers and signage*
• Responsible for a variety of opening and closing procedures including:
• Checking voicemail and promptly returning messages*
• Preparing and monitoring refreshments*
• Unlocking and locking doors and file cabinets

Office and Administrative Support - This position will also support a variety of activities in partnership with the administrative team. Additional tasks may include:

• Monitor and order office supplies and facility materials on a regular basis*
• Maintain accurate contact information for participants in organizational database*
• Assist with seasonal programs and projects as neede