ABOUT US – WHY WE’RE HERE:

More than ever before, BC Communities need help addressing critical social issues. Working in Central and Northern Vancouver Island, Lower Mainland, Thompson Nicola Cariboo, Southern Interior, Trail and District and East Kootenay, United Way BC exists to deliver positive impact for lasting change.
Our mission is to strengthen vital connections that support people in need in our communities.
Our vision is to create a healthy, caring and inclusive community.
How do we deliver on our mission and vision – by delivering resources and support for those who need it most, and by living our values of being collaborative, compassionate, strategic, responsive, accountable, and inspiring.
For a more in-depth to look into our work and programs, please visit: www.uwbc.ca.

JOB SUMMARY

Provides information and referral services, crisis and emotional support, advocacy, and soft counseling to clients of United Way British Columbia’s Helpline Service division. Supports the organization’s mission in providing information and referral services as well as educating the public about the services provided by the Helpline Service division.

This is a regular part-time position, requiring 20 hours per week.

• We are looking to fill three (3) part-time positions.

QUALIFICATIONS

• Ability to research, assimilate and organize relevant information, giving exact attention to detail.
• Some experience in the human services network in British Columbia.
• Some experience in one or more areas of addiction, victim services, or crisis counseling is an asset.
• Excellent oral and written communication skills.
• Excellent risk assessment skills and judgment when dealing with possible safety and/or endangerment.
• Ability to work independently, to set priorities and to effectively allocate time and other resources.
• Ability to work quickly and efficiently under pressure.
• Ability to maintain co-operative working relationships with other members of staff.
• Ability to deal tactfully and effectively with the public and community agencies and maintain good public relations.
• At Minimum, Basic Computer Skills - Proficient Computer Skills Preferred.
• Knowledge of standard office practices.
• Ability to work days, evenings and overnight shifts.

EDUCATION & EXPERIENCE

• Diploma in a related human / social service-related field; comprehensive knowledge of the human services in Metro Vancouver and the province of BC.
• Two (2) years recent related experience or an equivalent combination of education, training and experience.

KEY DUTIES & RESPONSIBILITIES

• Responds to client enquiries in a timely manner by:
  Conducting an assessment of the clients’ needs
  Providing relevant and up to date information
  Providing emotional support and soft counseling as required
  Providing appropriate referral
  Providing crisis supports and intervention as necessary

  Conducting Follow-up, Assisted Referral, Advocacy and other related information and referral services as set by BC211 and Inform USA standards.

• Keeps appropriate case notes and maintains and provides statistics and reports regarding service delivery as required.

• Participates in public education to raise awareness about Information and Referral and services provided by BC211.
• Consults and liaises with community service agencies to maintain up-to-date information on available resources and develop community relations.
• Maintains current knowledge of community resources and issues by reading assigned material and attending appropriate training.
• Attends and participates in staff meetings and events and workshops hosted by BC211 as required.
• May be required to compile and maintain monthly and yearly statistics for programs and related services.
• Attains and maintains Inform USA certification.
• Participates in projects and conducts tasks that are extension of core services provided by BC211
• Performs other related duties as required

DON’T MEET EVERY SINGLE REQUIREMENT? STUDIES HAVE SHOWN THAT WOMEN, PEOPLE OF COLOUR AND INDIGENOUS PEOPLE ARE LESS LIKELY TO APPLY TO ROLES UNLESS THEY MEET EVERY QUALIFICATION. AT UWBC, WE ARE DEDICATED TO JUSTICE, EQUITY, DIVERSITY, AND INCLUSION, SO IF YOU ARE EXCITED ABOUT THIS ROLE, BUT YOUR EXPERIENCE AND QUALIFICATIONS ARE NOT PERFECTLY ALIGNED, WE STILL ENCOURAGE YOU TO APPLY. YOU MAY BE JUST THE RIGHT CANDIDATE FOR THIS, OR OTHER ROLES.

This is a bargaining unit role with CUPE Local 1936. This position is at pay grid level 11, which is $27.54 hourly.
Interested candidates are invited to apply by submitting a cover letter and resume to job competition HS-2024-09.