Are you an experienced Team Leader with a background in community Safety Administration? Then apply to become a Community Safety Admin Team Leader today!
Corporate staff
Bristol
Hours: 37 Per Week
Contract: Permanent
Salary: Hay 8 - (£32,597 to £35,412)
Closing Date: Midday 5 September 2025
Location: Nova Way, Avonmouth
Interviews: 1 and 3 October 2025

SUMMARY OF ROLE

As our Community Safety Admin Team Leader you will provide managerial oversight to the administrative team who support the Community Safety Team who support those who are most vulnerable within the community in line with AF&RS Service Mission, Vision and Values.
You will also manage the function that supports providing community fire safety advice, providing a professional service which reflects the values of AF&RS.

SOME OF THE THINGS YOU’LL BE DOING

• Manage and support individual team members, identifying and facilitating learning and development opportunities to enhance team performance.
• Responsible for leading the Community Safety Administration team to ensure the delivery of a professional, efficient, and customer-focused first point of contact for members of the public and external agencies seeking home fire safety advice and support
• Review, develop, and implement improvements to administrative procedures and processes within the department, maximising technological solutions where appropriate to enhance efficiency, streamline workflows, and support continuous service improvement.
• Manage and respond to general queries received by the team, identifying potential barriers and implementing appropriate solutions. Ensure all enquiries are addressed within agreed timescales, escalating complex or sensitive issues to the relevant manager as necessary.
• Manage the scheduling and completion of Home Fire Safety Visits (HFSVs) carried out by Community Safety Workers and Station Staff, ensuring alignment with the Risk Stratification process and adherence to required timeframes.
• Produce regular statistical reports aligned with departmental Key Performance Indicators (KPIs). Identify any gaps in data accuracy or reporting and implement relevant training and development initiatives to ensure team members maintain high standards of data quality and consistency.Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.

WITH EFFECT FROM JULY 2023 LEGISLATION WAS AMENDED TO ENABLE ALL FIRE & RESCUE SERVICES TO UNDERTAKE STANDARD DBS CHECKS FOR ALL EMPLOYEES. ALL JOB ROLES REQUIRE A STANDARD DBS CHECK, WITH CERTAIN DEFINED ROLES REQUIRING AN ENHANCED CHECK. THESE WILL BE RENEWED THROUGHOUT EMPLOYMENT.

Avon Fire & Rescue Service is committed to securing equality of opportunity. We welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.