POSITION DETAILS

Campus Services
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £27,166 to £28,768, with potential progression once in post to £32,145
Grade: 4
Full Time (Annualised hours)
Permanent
Closing date: 12th October 2025

ESSENTIAL SKILLS

• GCSE English and Maths at grade A*-C/4-9 or other equivalent level 2 qualification. Where no equivalent qualification is held, relevant work experience evidencing the skills and ability to undertake the role will normally be required.
• Ability to work as part of a team and on your own initiative within guidelines and procedure.
• Excellent communication skills and the ability to react calmly and effectively in emergencies.
• Ability to handle and control complaints and escalate where appropriate.
• An attention to detail and the ability to accurately report facts is essential.
• The highest level of personal integrity is required and must be always maintained.
• Good standard of IT literacy, with an understanding of security systems to deal with alarm activations, other alert states and system malfunctions.

DESIRABLE SKILLS

• To have First Aid experience.
• Experience using different IT software packages.
• Ability to develop promotional materials and marketing plans.
• Contributing to social media accounts.
• Exposure to organisation of events.
• Knowledge of website content and internal intranet pages.
  The is a physical role and so an acceptable level of physical fitness must be demonstrated along with a willingness to work unsociable hours and to work outdoors in extreme weather conditions.

ROLE SUMMARY

We are looking for someone who can deliver a customer focused service who can support the Team Manager in delivering campaign activity and engagement. The role requires someone with strong communication skills who can also quickly make decisions. If you want variety, a great team to work with and the ability to contribute to the student experience, this is the role for you.
As a team, we go beyond the traditional security boundaries and as an individual you must have the personal fortitude and flexibility to deal with this challenging and varied role. We are prepared to invest in and train the right candidate, helping you to develop skill sets required to carry out your duties.
The role will involve working variable shift patterns, which may include unsociable working hours and flexibility.