Job Title: Community Safety Officer (outdoor role)
Reporting to: BID Manager Location: Marble Arch, London
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Role Overview:
As part of the BID Team, you will serve as the first point of contact for members of the public, local businesses, and stakeholders within Marble Arch and the surrounding area. You will represent the BID with professionalism, integrity, and enthusiasm, ensuring a welcoming and safe environment while promoting the area’s offerings and supporting BID initiatives.
This is a highly visible, public-facing role requiring stamina, adaptability, and a proactive attitude. You will be expected to lead by example and maintain a positive presence throughout your shift.
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Key Responsibilities:

Customer and Public Engagement

• Provide exceptional customer service to members of the public in line with BID and company standards.
• Welcome and orientate visitors, promoting local attractions, events, and services.
• Act as a visible, approachable presence to enhance the visitor experience.

Business Liaison

• Conduct regular visits to local businesses to promote BID initiatives and gather feedback.
• Address and escalate issues raised by businesses, ensuring timely and satisfactory resolution.
• Distribute BID communications and promotional materials to businesses and the public.

Safety and Environmental Monitoring

• Identify and report environmental concerns (e.g., graffiti, fly-tipping, damage to infrastructure).
• Monitor and report incidents of anti-social behaviour in accordance with site and company protocols.
• Collaborate with local police, council wardens, and other stakeholders to support community safety.

Operational Support

• Assist with the delivery and promotion of BID-led events and campaigns.
• Undertake administrative tasks as required, including office-based project support.
• Maintain awareness of BID projects and initiatives to inform businesses and the public.

Technology and Communications

• Operate radio communications and body-worn cameras in line with policy.
• Submit monthly performance reports and contribute to quarterly presentations for the BID Board.

Person Specification:

Essential:

• Excellent interpersonal and customer service skills.
• Strong verbal communication and active listening abilities.
• Good local knowledge of London.
• Confident, outgoing, and approachable personality.
• High levels of stamina and resilience for outdoor, on-foot duties.
• Flexible and adaptable approach to tasks and working hours.

Desirable:

• Previous experience in a public-facing or community engagement role.
• Familiarity with BID operations or town centre management.
• Basic administrative and social media skills.

Expiration date:
October 3, 2025
Location:
London, UK
Job Title:
Community Safety Officer – Marble Arch
Hours:
30+available overtimeh / week
Rate:
£14.68 / hour

Please refer the Job description for details