Community Service Coordinator at Houston Food Bank

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Volunteer Coordination, Data Tracking, Microsoft Word, Microsoft Excel, Microsoft Outlook, Interpersonal Skills, Problem Solving, Organizational Skills, Time Management, Communication, Teamwork, Attention to Detail, Critical Analysis, Event Coordination, Active Listening

Industry

Non-profit Organization Management

Description

Description **Must be able to work various schedules: Sunday through Saturday 7:00am - 4:00pm, 10:30am - 7:30pm & every other weekend** POSITION SUMMARY: The Community Service Coordinator is responsible for coordinating Blue Badge Volunteers (BBV) and special groups to meet the needs of the Houston Food Bank (HFB) and ensuring these volunteers are trained for their volunteer work. This position recruits and schedules volunteers, captures volunteer data, and records volunteer service hours. The Community Service Coordinator tracks metrics used to evaluate the effectiveness of the HFB’s volunteer system and reports metrics to leadership. Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly). ESSENTIAL JOB FUNCTIONS: Reliable, consistent, attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and taking part in meetings and presentations. Maintains and grows BBV and other special group programs. Coordinates and conducts BBV orientations. Collaborates with and submits reports to court systems and workforce programs to expand and improve programming. Tracks metrics and assists with internal reporting. Ensures volunteer information is entered in the volunteer database, including volunteer hours. Creates an environment where volunteers feel welcomed and appreciated for their work at HFB and want to give their time and talent to fulfill the mission of the organization. Orders supplies and keeps track of inventory. Communicates with HFB departments to understand and fill volunteer requests and ensures volunteers have an exceptional experience when they volunteer. Appreciates volunteers for giving their time and talent to impact hunger in the community. Tracks metrics and ensures databases are up to date. Supports operations at the Welcome Desk at HFB East Branch. Ensures staff or volunteers assist individuals to have access to accurate, valid, and complete information. Identifies customers’ needs, clarifies information, researches every issue, and provides solutions and/or alternatives. Manages inbound calls in a timely manner with friendliness and professionalism, engages in active listening of callers to route calls effectively, and takes messages accurately and completely. Performs miscellaneous projects as assigned. Ensures that the work area is clean, secure, and well-maintained. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. Requirements QUALIFICATIONS: Education/Experience: High School Diploma from an accredited school or general education development (GED) certificate. Bachelor’s degree in social work, Communications, or a related field is preferred Minimum of 2 years’ experience with in-person customer service Minimum of 1 year experience with scheduling and event coordination preferred Certificates, Licenses, and Registrations: None Special Knowledge/Skills/Abilities: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the job holder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.) Proficiency in Microsoft Word, Excel, and Outlook; Knowledge of CRM systems Ability to work with a diverse population, including public Must possess excellent interpersonal, as well as have a high-energy, enthusiastic can-do attitude. Skilled in giving full attention to what other people are saying, taking time to understand, asking questions as appropriate, and not interrupting Ability to coordinate well with other departments and personnel Ability to effectively present information and respond to questions from staff, partner agencies/schools, clients, donors, community organizations, and the public in both oral and written form. Ability to handle difficult and stressful situations with professional composure Ability to work and think independently, use sound judgment, and apply critical analysis skills with minimal supervision Ability to manage multiple projects and quickly shift assignments as needed while maintaining satisfactory work Ability to utilize and manage time efficiently Strong attention to detail, organizational skills, and problem solving skills Demonstrate a strong commitment to teamwork Must be able to collect and analyze complex data and ability to apply basic arithmetic Must possess follow-through on all assigned and ad-hoc tasks Must possess attention to detail with the ability to process complex information Willingness to travel and work outside of the office as necessary COMPLIANCE: Carries out responsibilities in accordance with HFB policies. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.) COMPETENCIES: Action-Oriented / Customer Focus / Drives for Results / Informing / Approachability / Learning on the Fly / Perseverance / Self-development / Listening / Peer Relationships / Integrity and Trust / Functional/Technical Skills PHYSICAL REQUIREMENTS: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and often access, input, and retrieve information from the computer and other office productivity devices. The employee must regularly move about the office and around the facility, use hands, wrists, and fingers to grip, type, and write. The employee must frequently lift 15 pounds. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse. WORK ENVIRONMENT: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. While the job is generally performed in an enclosed office environment, the employee is occasionally exposed to wet and/or humid conditions, strong food-related smells, and outside weather conditions. The noise level in the office environment is typically quiet, but the employee will be occasionally exposed to loud noise levels (e.g., horns, fans). TRAVEL REQUIRED: No travel is required for this role. This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may require flexibility (e.g., times of disaster, community events, company events). *Is legally able to work in the United States.

Responsibilities

The Community Service Coordinator is responsible for coordinating Blue Badge Volunteers and special groups to meet the needs of the Houston Food Bank. This includes recruiting and scheduling volunteers, capturing volunteer data, and ensuring volunteers are trained for their roles.