Northern Queensland Legacy is seeking an experienced and compassionate Community Services Officer to provide practical, person-centred support to beneficiaries and their families. This newly created role will suit someone who builds trust easily, approaches sensitive conversations with empathy and professionalism, and enjoys working within a collaborative, close-knit team.

The role - Your responsibilities will include:

• Completing intake and needs assessments for new and existing beneficiaries.
• Providing case management, advocacy, information and referrals.
• Supporting people experiencing bereavement, vulnerability, social isolation or complex circumstances.
• Helping beneficiaries navigate veteran, community and aged-care support services.
• Coordinating complex cases and escalating welfare concerns appropriately.
• Supporting volunteer Legatees who regularly visit beneficiaries.
• Building relationships with government, ex-service and community organisations.
• Maintaining accurate and confidential client records.
• Assisting with client events and broader team activities when required.

About you - You are empathetic without being overprotective and can support people through difficult circumstances while preserving their dignity and independence.

You will bring:

• A degree in Social Work, Community Services qualification or equivalent.
• At least two years’ relevant experience.
• Experience in assessment, advocacy, referral or case management.
• Strong communication, organisation and record-keeping skills.
• Sound professional judgement, confidentiality and boundaries.
• Confidence working independently and contributing to a small team.
• A current driver’s licence and willingness to travel to regional areas, including Bowen, Ingham and Charters Towers.

Northern Queensland Legacy is seeking an experienced and compassionate Community Services Officer to provide practical, person-centred support to beneficiaries and their families. This newly created role will suit someone who builds trust easily, approaches sensitive conversations with empathy and professionalism, and enjoys working within a collaborative, close-knit team.

The role - Your responsibilities will include:

• Completing intake and needs assessments for new and existing beneficiaries.
• Providing case management, advocacy, information and referrals.
• Supporting people experiencing bereavement, vulnerability, social isolation or complex circumstances.
• Helping beneficiaries navigate veteran, community and aged-care support services.
• Coordinating complex cases and escalating welfare concerns appropriately.
• Supporting volunteer Legatees who regularly visit beneficiaries.
• Building relationships with government, ex-service and community organisations.
• Maintaining accurate and confidential client records.
• Assisting with client events and broader team activities when required.

About you - You are empathetic without being overprotective and can support people through difficult circumstances while preserving their dignity and independence.

You will bring:

• A degree in Social Work, Community Services qualification or equivalent.
• At least two years’ relevant experience.
• Experience in assessment, advocacy, referral or case management.
• Strong communication, organisation and record-keeping skills.
• Sound professional judgement, confidentiality and boundaries.
• Confidence working independently and contributing to a small team.
• A current driver’s licence and willingness to travel to regional areas, including Bowen, Ingham and Charters Towers.