Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose summary:
The Community Services Program Coordinator provides leadership and oversight to a broad range of relevant, holistic, programming and special events developed to meet the needs of the
individuals and families served through the Simcoe Community Services.
The work of this position supports the organizational desire to move from transactional distribution services toward relational and transformational ministry. Working collaboratively with the leadership of the Simcoe Community Church, they will focus on identifying and creating programs where a spiritual focus can be applied, and The Salvation Army mission and vision can truly come to life.
Accountabilities:

Programs

• In collaboration with the Corps Officer, research, plan, develop, prepare and deliver creative and innovative programming designed to address community needs.
• All programming is to be relationally focused, support transformational change, and support the social, emotion, and spiritual needs of participants. i.e., may include, Red Cap, Anger Management, ESL (Love New Canadians), Alpha, Life Skills classes, etc.
• Create a safe space for clients and their families where they can explore their practical, social, emotional and spiritual needs.
• Through conversation and prayer, shares the hope and love of Jesus in a manner that supports and respects the faith journey of our clients and their families.
• Ensure a spiritual dynamic, and focus, in all programming, including facilitated access for clients to pastoral services and other church-based programs.
• Coordinate regular POH case management meetings with the caseworker and spiritual care provider to ensure seamless case management and effective communication within the POH team.
• Attend training sessions that support the initial implementation phase and ongoing training for the sustained delivery of Pathway of Hope.
• Work with other CS staff to maintain, promote and improve the profile of TSA Simcoe Community Church and CS programs within the community; actively promote Simcoe Community Church and CS programs to clients.
• Network with referral agencies and/or other community sources as required. Refer clients to other community resources where appropriate.

• May assist with food bank operations, or intake responsibilities when needed.

  Seasonal / Special Programs

• In consultation with the Corps Officer, organize, plan, and assist in the delivery of special programs such as Christmas Assistance, Christmas Kettles, Food Drive, summer camps, Backpack, and other Community Services programs as required.

• Oversee the management of the kettle schedule to ensure maximum coverage of all kettles shifts and locations by organizing shifts with volunteers, service groups and approved kettle workers.

Volunteers

• Provide orientation, training, guidance, supervision, support and feedback during student placements; ensure that they are provided with an effective learning environment and facilitate their integration into the workplace. Responsible for evaluating the students’ performance.
• Recruit, orientate, support, assist, and train CS program volunteers.
• Demonstrate work methods and ensure that they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
• Develop, implement and review policies and procedures relating to the volunteer program.
• Develop community services and food bank volunteer assignment descriptions and other appropriate materials to guide volunteers in their overall performance, in alignment with TSA THQ Volunteer Services.
• Monitor the performance of CS volunteers to ensure high quality services are provided to our clients and other departments.
• Prepare and distribute monthly CS volunteer schedules ensuring adequate coverage.
• Lead the development of strategies and recommendations for program volunteer development.
• Ensure divisional/territorial standards are followed by all volunteers.

Administration

• Responsible for various correspondence, newsletters, and Community Service administrative duties and will assist with the unit’s website and social media.
• Create and assist in presentations promoting volunteer opportunities to businesses, schools and the general public as required.
• Answers phone and greet the public.
• On a rotating basis, prepares CS team meeting minutes to be reviewed and distributed by the Corps Officer.
• Maintain accurate data in a timely and organized manner, which includes operational reports, statistical reports, and client participation waivers / agreements as required.
• Maintain the volunteer database for all Simcoe MU volunteers, as well as any required paperwork in keeping with Salvation Army policies and procedures; ensure that background checks, driver’s abstracts, and the required organizational training are up to date.

• Ensure confidentiality is maintained in accordance with Operating Policy and applicable legislation.

  Health and Safety

• Ensure that the Community Services areas are maintained regarding appearance, condition and safety as recommended by Public Health.

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other position related duties as required.

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• This position reports directly to the Corps Officer or designate.
• May make minor decisions in the absence of the Cops Officer/MU Leader as agreed and in accordance with guidelines and policies, which have been decided upon in consultation with the Area Commander.
• Direct reports for this position: there are no direct reports for this position.
• This role is that of an independent worker and part of a team; generally, works alongside with those supervised.
• Provide in-scope supervision and advice to new staff, students and up to 20 volunteers, which may fluctuate from day to day and week to week within established guidelines and operational needs.

Please refer the Job description for details