Company Description
Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialized property types.
Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland.
Job Description

CUSTOMER EXPERIENCE

• Basics done better – ensure the fundamentals of customer services, as outlined in Colliers ‘Beyond’ procedures and guidelines, are followed and delivered to the highest standards.
• Obtain and evaluate CX feedback from customers, guests and stakeholders, draft improvement action plans.
• Launch & maintain property social media handles, create a social media content planner for each asset.
• Design and carry out occupier and guest satisfaction surveys, as well as mystery shopper audits.
• Carry out CX assessments at each property as specified
• Lead by example and demonstrate best practices for all Beyond teams to follow and adhere.
• Track, oversee and optimise all customer interactions across beyond assets to build strong relationships with all stakeholders (internal & external).
• Maintain and up to date beyond service overview file
• Make arrangements/book - travel, accommodation, F&B, meeting rooms etc as requested
• Research and source products and services as per business/client needs, submit costs proposals – managing expectations.
• Mapping customer journeys in order to identify CX enhancement opportunities

Please refer the Job description for details