Community Support Coordinator at Adobe Care And Wellness LLC

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Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Relationship Management, Conflict Resolution, Organizational Skills, Time Management, Decision-Making, Interpersonal Skills, Problem-Solving, Professionalism, Teamwork, Healthcare Operations, Population Health Programs, Case Management Support, HIPAA Compliance, Data Collection, Resource Management

Industry

Hospitals and Health Care

Description

ABOUT ADOBE Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized the last two years as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal four years in a row. As one of the country's few fully integrated healthcare providers, APH offers a range of services which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. APH offers customized services for Medicaid, Medicare, and the ACA/Marketplace lines of business.  POSITION PURPOSE The Community Support Coordinator plays a vital role in bridging the gap between clinical and non-clinical support services for members enrolled in the organization’s population health and respiratory care programs. This position is designed to improve patient outcomes, enhance quality of life, and reduce preventable hospital readmissions by ensuring patients have timely access to the resources, education, and support they need. Working closely with clinical staff, durable medical equipment (DME) providers, physician offices, and community-based organizations, the Community Support Coordinator ensures that each member receives holistic support addressing both medical and social determinants of health (SDOH). This includes facilitating access to services such as transportation, nutrition, housing resources, and compliance tracking for respiratory equipment. The role requires a high degree of professionalism, empathy, and strong communication skills. As a trusted liaison between members, healthcare providers, and community resources, the Community Support Coordinator directly contributes to improved patient satisfaction, continuity of care, and positive health outcomes. DUTIES & RESPONSIBILITIES Member Engagement & Support * Serve as the primary non-clinical point of contact for members in assigned programs, conducting monthly outreach calls and assessments to monitor progress and needs. * Collaborate with clinical staff to identify patient concerns and develop action plans that support care continuity and overall well-being. * Provide education and guidance to members regarding available resources and program expectations. * Track and follow up on member concerns to ensure timely resolution and improved satisfaction. Care Coordination & Resource Management * Communicate with DME providers to obtain compliance reports for respiratory equipment, document findings and report to clinical staff for follow-up. * Coordinate patient transportation needs, ensuring timely access to medical appointments and services. * Assist members in scheduling follow-up appointments with physicians, specialists, or other care providers as needed. * Collaborate with SDOH departments, case managers, and community agencies to address social, environmental, and financial barriers to care. * Support enrollment and eligibility verification activities for program participation. Administrative & Compliance * Accurately document all member interactions, assessments, and interventions in the organization’s electronic health record (EHR) system. * Always maintain confidentiality of patient information in accordance with HIPAA and organizational policies. * Adhere to all company compliance standards, including the Corporate Compliance Policy, Standards of Conduct, and Code of Ethics. * Assist with data collection and reporting to track outcomes, patient satisfaction, and service effectiveness. * Participate in staff meetings, ongoing training, and quality improvement initiatives. Professional Conduct * Demonstrate emotional stability and the ability to manage stress in a fast-paced healthcare environment. * Represent the organization with professionalism in all interactions with members, providers, and partners. * Exhibit flexibility in scheduling to accommodate urgent patient needs or program demands. * Uphold the organization’s mission and commitment to delivering patient-centered, outcome-driven care SKILLS & QUALIFICATIONS * Three (3+) years of administrative, clerical, or office management experience; healthcare-related experience strongly preferred. * Familiarity with healthcare operations, population health programs, or case management support is highly desirable. * Exceptional communication, relationship management, and conflict resolution skills. * Strong organizational, time management, and decision-making abilities with a capacity to manage multiple concurrent priorities. * Exceptional communication, interpersonal, and relationship-building skills, with the ability to collaborate across clinical and administrative teams. * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and capable of working with electronic health records (EHR) and remote monitoring technologies. * Strong organizational skills with the ability to meet deadlines, prioritize tasks, and adapt to changing demands. * Knowledge of regulatory frameworks and HIPAA-compliant data handling practices. EDUCATION, LICENSES, & CERTIFICATION * High school diploma or GED required. * Associate’s degree in healthcare administration, business administration, or related field strongly preferred. * Bachelor’s degree in healthcare administration, business administration, or related field preferred. * A combination of equivalent education and professional experience may be considered in lieu of formal education requirements. * Credentialing or healthcare administration certification is a plus. * Certification in Community Health Work (CHW), Medical Office Administration, or Case Management Supportis desirable. BENEFITS & TOTAL REWARDS * Paid Orientation and Training * Insurance – Medical, Dental, Vision, and Life * 401k Plan – 3% match * Employee Assistance Program * Tuition Reimbursement * Continued Education Support * Mileage Reimbursement (if applicable) * Referral Bonuses * Paid Holidays (9days) * Paid Time Off (15days) * Paid Volunteer Hours  CHARACTER & COMPETENCIES * Courage– To have the courage to the right thing at the right time. * Ownership– To take ownership of every issue you touch. * Respect– To respect yourself, co-workers, and for those whom you care. * Excellence– To be excellent in all that you do. * Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. * Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values. * Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. * Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. * Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. * Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. * Problem-Solving -Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. * Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. * Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. PHYSICAL DEMANDS & WORK ENVIRONMENT * Occasionally required to stand. * Occasionally required to walk. * Continually required to sit. * Occasionally required to climb, balance, bend, stoop, kneel,or crawl. * Continually required to talk or hear. * While performing the duties of this job, the noise level in the work environment is usually moderate. * May occasionally lift and/or move more than 30 pounds. * Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. EQUAL EMPLOYMENT OPPORTUNITY APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities

The Community Support Coordinator bridges the gap between clinical and non-clinical support services for members, ensuring they have timely access to necessary resources and education. This role directly contributes to improved patient satisfaction and positive health outcomes.