Community Support Intern

at  The Social Hub

Are you looking for an internship at one of Europe’s most exciting companies and meet new people from all over the world?

IN CASE YOU DON’T KNOW WHO WE ARE (AHEM):

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

• Strive to deliver the best (9+) support/experience for our guests
• Driving commercial results via various channels such as: telephone, live chat, third parties and e-mails
• Selling relevant (cross and upsell) TSH services/products
• Handling (financial) administrative tasks and change requests
• Sharing guest feedback, insights, and ideas with colleagues

Who You Are:

• You’re a student – you must be enrolled in a university!
• Currently studying a relevant bachelor’s in Hospitality, Sales, Advertising, Marketing, or Business;
• Hospitality-minded with an enthusiastic and open approach, with affinity and interest in sales and customer experience/support;
• Flexible; we also work in weekends (and evenings);
• Enjoying receiving and taking responsibility and you can work independently;
• Someone who enjoys working and learning in an ambitious, informal and international environment;
• Have no holiday plans during your internship;
• Excellent interpersonal and communication skills;
• Ability to work in a fast-paced team environment;
• Fluent in English (mandatory), as well as Dutch or German or Italian or French or Spanish;
• Comfortable in an ambitious and informal working environment;