POSITION TITLE: Community Support Specialist
JOB TYPE: Regular, Full-Time, Non-Exempt, Union, Benefitted
REPORTING RELATIONSHIP: Director and/or Designee

SUMMARY:

Since its founding as a teen drop-in center in 1972, Community Solutions (CS) has grown in both depth and breadth of services in response to the growing and changing needs in the community. As one of the most comprehensive nonprofit human services agencies in Santa Clara County and the surrounding areas, CS provides prevention, intervention, treatment, and residential services to more than 6,400 clients annually, helping them overcome the challenges posed by mental health issues, substance abuse, trauma, severe family dysfunction, sexual and domestic violence, and human trafficking.
Under general supervision of the Program Manager and/or designee, the Community Support Specialist is responsible for assisting clients and their families by providing services, as required by contracts. Services are provided throughout Santa Clara County and San Benito County.

THE IDEAL CANDIDATE WILL POSSESS THE FOLLOWING QUALIFICATIONS AND KNOWLEDGE:

Did you know that research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications? Please understand that no one ever meets 100% of the capabilities. If much of this describes you, we encourage you to apply. This might be the right next role for you if you have:
Education and Experience:

Required:

• High School diploma or GED and four (4) years direct service work experience in a related field.

Preferred:

• Bachelor’s degree in a related field.
• Certified Alcohol Drug Counselor (CADC).
• The individual will preferably be bilingual and bicultural.

Knowledge:

Required:

• Empowerment, advocacy and support techniques for victims/survivors of violence, people with mental illness or substance abuse issues required.

Preferred:

• Working knowledge of wellness and recovery concepts.
• Working knowledge of community resources in Santa Clara County and surrounding areas.
• Knowledge of case management, group and individual re-habilitation counseling, and linkage-referral.

Special Requirements: Must be able to receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices. Position requires an automobile to perform routine job duties.
License: Possess a valid California driver’s license, current car insurance and a good driving record as documented by a DMV report and consistent with the Agency’s liability insurance requirements.

What You’ll Be Doing in the role of Community Support Specialist: The following are examples of essential job duties for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned to support the program and Agency.

• Conducts screening, intake and assessments as required. Assesses clients’ needs and goals to determine appropriate resources, including the referral to professional services without delay. Promptly implements individual and family Transformational Care Plans (TCP), maintains detailed documentation and monitor’s progress.
• Provides rehabilitation counseling, advocacy, crisis intervention, parenting classes/education and referral services for clients using evidenced based practices and the wellness & recovery model. Supports client developmental growth, rehabilitation and/or treatment and monitoring medication support services in collaboration with the psychiatrist.
• Completes detailed program documents in accordance with agency, program and regulatory requirements.
• Maintains all charts within Agency regulations.
• Assesses clients’ needs to determine appropriate resources, including the referral to professional services without delay. Coordinates services with other advocacy programs, the legal system, other community-based providers, and informal supporters as needed.
• Teaches life skills, assists individuals and families with educational and support activities, accesses appropriate community services and rehabilitation counseling.
• Maintains excellent customer service skills with internal and external customers.
• Develops and maintains collaborative relationships with appropriate community organizations and system providers, based on client and program needs.
• Employee must have the ability to operate their personal or Agency motor vehicle to participate in client visits, provide daily transportation of clients and/or other assigned Agency business.
• Responds to phone calls and emails within 24 hours on business days unless extenuating circumstance exist. Resolve outstanding issues collaboratively using strength-based solutions focused approach.
• Attends and participates in Agency meetings and contributes to continuous quality improvement activities to enhance team and program development.
• Consistently uses strength based and solution focused problem-solving skills.
• Successfully completes all training requirements for this position to ensure agency and contract compliance.
• Participates in on-call and after hour’s rotation, as assigned. Flexible schedule may be required to work some evenings and weekends.
• Performs first aid as needed based on training and certification.

PHYSICAL REQUIREMENTS:

Different positions may require specific physical capacities that must be met by an employee to successfully perform the essential functions of this position. Sit for extended periods; frequently stand and walk; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and FAX.
Work Environment and Location: This position is located within commutable distance to our Gilroy headquarters or San Jose office and is open to a hybrid work schedule, with occasional needs to be able to travel into our offices and work in the evenings or weekends.

SPECIAL REQUIREMENTS:

• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• License: Possess a valid California driver’s license, current car insurance and a good driving record as documented by a DMV report and consistent with the Agency’s liability insurance requirements.
• Requires an automobile to perform routine job duties.
• COVID-19 Vaccination: Please note that Community Solutions has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and clients. As a condition of employment, Community Solutions employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
  Note: This job description outlines primary duties, qualifications, and job scope, but is not intended to be a comprehensive description of job responsibilities. We expect each employee to offer their services wherever and whenever necessary to ensure the success of our endeavors.
  All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently.
  Candidates for this position must be legally authorized to work directly as an employee for any employer in the United States without visa sponsorship

• Conducts screening, intake and assessments as required. Assesses clients’ needs and goals to determine appropriate resources, including the referral to professional services without delay. Promptly implements individual and family Transformational Care Plans (TCP), maintains detailed documentation and monitor’s progress.
• Provides rehabilitation counseling, advocacy, crisis intervention, parenting classes/education and referral services for clients using evidenced based practices and the wellness & recovery model. Supports client developmental growth, rehabilitation and/or treatment and monitoring medication support services in collaboration with the psychiatrist.
• Completes detailed program documents in accordance with agency, program and regulatory requirements.
• Maintains all charts within Agency regulations.
• Assesses clients’ needs to determine appropriate resources, including the referral to professional services without delay. Coordinates services with other advocacy programs, the legal system, other community-based providers, and informal supporters as needed.
• Teaches life skills, assists individuals and families with educational and support activities, accesses appropriate community services and rehabilitation counseling.
• Maintains excellent customer service skills with internal and external customers.
• Develops and maintains collaborative relationships with appropriate community organizations and system providers, based on client and program needs.
• Employee must have the ability to operate their personal or Agency motor vehicle to participate in client visits, provide daily transportation of clients and/or other assigned Agency business.
• Responds to phone calls and emails within 24 hours on business days unless extenuating circumstance exist. Resolve outstanding issues collaboratively using strength-based solutions focused approach.
• Attends and participates in Agency meetings and contributes to continuous quality improvement activities to enhance team and program development.
• Consistently uses strength based and solution focused problem-solving skills.
• Successfully completes all training requirements for this position to ensure agency and contract compliance.
• Participates in on-call and after hour’s rotation, as assigned. Flexible schedule may be required to work some evenings and weekends.
• Performs first aid as needed based on training and certification