Community Support Specialist, Crisis Unit at Heritage Behavioral Health Center

Decatur, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

25.0

Posted On

02 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Crisis Intervention, Care Coordination, Needs Assessment, Skill Building, Recovery Support, Trauma-Informed Care, Electronic Health Records, Interpersonal Communication, Problem Solving, Discharge Planning, Patient Advocacy

Industry

Health and Human Services

Description

COMMUNITY SUPPORT SPECIALIST – CRISIS STABILIZATION UNIT Salary: * High School or GED + 5 years’ experience: $23.00/hour + every other Friday paid off * Bachelor’s Degree: $25.00/hour + every other Friday paid off * Salary is based on education, experience, and licensure or certification Schedule: Full-Time | Monday–Friday, 8 am–5 pm | Every other Friday off (paid wellness day) ---------------------------------------- 🌟 LOOKING FOR A CAREER WHERE YOUR WORK TRULY MATTERS? Heritage Behavioral Health Center is seeking passionate, mission-driven professionals to join our Crisis Stabilization Unit (CSU) team! ---------------------------------------- ABOUT HERITAGE BEHAVIORAL HEALTH CENTER Heritage is a mission-centered Certified Community Behavioral Health Clinic (CCBHC) located in Decatur, Illinois, serving individuals across Macon County and surrounding communities. We provide comprehensive, integrated behavioral health services, and our staff make a real difference in the lives of the individuals we serve. ---------------------------------------- WHY YOU’LL LOVE WORKING HERE * Collaborative, mission-driven work environment * Every other Friday off – paid wellness days * Competitive salaries aligned with state and national benchmarks * Loan forgiveness eligibility through the National Health Service Corps (NHSC) At Heritage, we invest in our staff so they can invest in our community. Our people are our greatest asset. ---------------------------------------- YOUR ROLE: COMMUNITY SUPPORT SPECIALIST, CRISIS STABILIZATION UNIT (CSU) The Community Support Specialist in the CSU provides case management, skill-building, and coordination of care for individuals experiencing acute behavioral health crises who require short-term stabilization. You will ensure seamless transitions to community-based services while promoting safety, recovery, and ongoing stability. This position is ideal for someone who thrives in a fast-paced environment, enjoys supporting individuals in crisis, and values teamwork and recovery-oriented care. ---------------------------------------- CORE RESPONSIBILITIES CLIENT SUPPORT & CASE MANAGEMENT * Provide case management, community support services, and manage a caseload of individuals. * Engage clients via phone and face-to-face, primarily in community settings. * Complete comprehensive needs assessments spanning mental health, substance use, medical, dental, vision, benefits, housing, education, employment, and transportation. * Assist individuals in applying for and maintaining resources (Medicaid, SNAP, SSI/SSDI). * Maintain timely and accurate documentation. SKILL BUILDING & RECOVERY SUPPORT * Teach coping skills to manage mental health, substance use, and health-related symptoms. * Support independent living skills (meal prep, budgeting, housekeeping, time management). * Provide coaching in communication, personal care, and problem-solving. * Connect individuals with social, wellness, and community-based supports. HEALTHCARE, HOUSING, AND BENEFITS COORDINATION * Assist individuals in securing and maintaining stable housing. * Provide medication monitoring and training (self-administration, side effects, reporting). * Coordinate referrals to primary care, specialty care, mental health, dental, and substance use services. * Advocate for clients' housing, benefits, and treatment needs. COMMUNITY-BASED ENGAGEMENT & COLLABORATION * Assist with accessing transportation and improving transportation independence. * Participate in interdisciplinary teamwork with clinicians, nurses, healthcare providers, probation, DCFS, and other partners. * Attend clinical staffings to coordinate care. * Support crisis prevention, early intervention, and ongoing follow-up. CRISIS STABILIZATION UNIT–SPECIFIC FUNCTIONS * Conduct assessments and assist with individualized stabilization and discharge plans. * Ensure timely linkage to needed services post-discharge. * Provide education to individuals and families about treatment options and community resources. * Collaborate with hospitals, crisis responders, and residential programs to support smooth transitions of care. * Maintain a trauma-informed, recovery-oriented, person-centered environment. ---------------------------------------- KNOWLEDGE, SKILLS, AND ABILITIES KNOWLEDGE * Behavioral health diagnoses and DSM‑5 basics * Crisis intervention, stabilization, and recovery-oriented care * Case management, discharge planning, and care coordination * Community resources: psychiatric, substance use, housing, social services * Mental health and substance use system navigation SKILLS * Ability to engage individuals in crisis and build rapport quickly * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Competency with electronic health records and documentation tools * Strong organizational and problem-solving skills ABILITIES * Adapt to fast-paced, changing priorities * Work collaboratively with clinical supervisors and team members * Respond professionally and promptly to client and team needs * Support individuals with diverse needs using a person-centered approach ---------------------------------------- QUALIFICATIONS * High School Diploma or GED + 5 years supervised mental health or social service experience * Bachelor’s degree preferred in social work, psychology, education, or human services * Minimum 21 years of age * Valid driver’s license, reliable transportation, and proof of auto insurance ---------------------------------------- HERITAGE ALSO OFFERS * Generous vacation, sick, personal leave, and paid holidays * Every other Friday off (paid wellness day) * Health club/fitness reimbursement * Employee Assistance Program * Tuition assistance and continuing education opportunities * Agency-provided life insurance and short-term disability * Optional health, dental, vision, and supplemental life insurance * Retirement plan (401k and Roth options) * Eligibility for Federal Student Loan Forgiveness / NHSC ---------------------------------------- READY TO MAKE A DIFFERENCE? Join a team that cares about your well-being as much as the individuals we serve. Apply today!

Responsibilities

Provide case management, skill-building, and care coordination for individuals in acute behavioral health crises within a stabilization unit. Ensure seamless transitions to community services by conducting assessments and linking clients to housing, healthcare, and social benefits.