Community Support Specialist at Girl Scouts of North East Ohio

Macedonia, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organizational Skills, Conflict Resolution, Data Management, Volunteer Management, Communication, Teamwork, Attention to Detail, Technical Knowledge, Inclusiveness, Leadership Development, On-boarding, Reporting, Policy Compliance, Outreach, Training

Industry

Non-profit Organizations

Description

Description This position is full-time, days, hybrid. The Volunteer Support & Services (VSS) team is responsible for ensuring volunteers, girls, and their families within our 18-county footprint feel engaged and have a positive Girl Scout experience. Our goal is to achieve high member satisfaction and retention through the following strategies: effective on-boarding, leadership development and training, supporting volunteers through recognition, conflict resolution, and policy compliance. The Community Support Specialist, (CSS) provides a quality, customer centric, and consistent experience resulting in girl and volunteer membership growth. The CSS provides a welcoming experience and support to new leaders; provides ongoing support to volunteers; manages outreach to volunteers related to stages of the troop lifecycle; prepares reports to assist with reaching membership goals. Major Accountabilities: 1. Implement the on-boarding/welcoming process for new leaders, girls (in troops and individual members, known as Juliettes), and parents/caregivers that provides a welcoming experience and clarity on their new Girl Scout role/experience. 2. Troop and family outreach related to stages of the troop lifecycle, including but not limited to troops forming, lapsed, abandoned, failed to start, and disbanding. 3. Prepare a variety of reports to assist the service unit team in meeting their goals and objectives. 4. Ensure volunteers understand and comply with GSUSA and GSNEO policies, standards, and procedures, and comply with annual reporting, including but not limited to; maintaining active membership registration and submission of annual financial reports. 5. Works with VSS team and volunteers to provide data to Grants Manager to meet all grant report requirements. For active grant areas, do necessary research to understand community demographics, spot trends, liaison with the volunteers to tell the subjective story of the community that is missing from data reports; coordinate a VSS Staff Member Quarterly Visit, can be a SU Leaders Meetings or SU Event, collect picture. 6. Support the council’s volunteer management system including the recruitment, placement, development, training, recognition, and reassignment of volunteers. 7. Proactively support conflict resolution; escalate issues as required. 8. Provide the highest level of customer service to girls, parents/caregivers, volunteers and community members. 9. Provide up-to-date information and share knowledge of national and local programming. 10. Promote and assist with Council programs, activities, public relations and fund development endeavors. Assist with the identification of council delegates as needed. 11. Promote and have a strong working knowledge of national resources that support troop leaders and families such as the Volunteer Toolkit (VTK), online training available through gsLearn. Be prepared to provide support to volunteers so that they may provide effective delivery of the Girl Scout Leadership Experience. Requirements · High school diploma or general education degree (GED) and/or a combination of related work experience. · Proven office administrative experience and excellent customer service skills · Organizational Skills and ability to pay close attention to detail and maintain confidentiality · Computer literacy and technical knowledge of computer software programs such as Word, Publisher, Excel and the internet · Ability to communicate the written and spoken word with tact, diplomacy, and/or authority when necessary · Well disciplined, able to meet deadlines, self-starter, able to work under pressure of many priorities and deadlines · Ability to work well as a part of a team · Commitment to inclusiveness

Responsibilities

The Community Support Specialist provides a welcoming experience and support to new leaders and ongoing support to volunteers, managing outreach related to the troop lifecycle. They prepare reports to assist with reaching membership goals and ensure compliance with policies and procedures.