Community Support Team Leader at The Salvation Army

Whitsunday Regional, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Development, Social Work, Crisis Communication, Team Leadership, Stakeholder Engagement, Data Analysis, Quality Assurance, Culturally Inclusive Services, Risk Management, Supervision, Trauma-Informed Care, Client-Centered Services, Facilities Management, Service Integration, Continuous Improvement, Collaboration

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why this role matters The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and support to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services. About the role As a Community Support Team Leader, this is your opportunity to be part of a collaborative, community support team at Flagstaff Accommodation and The Open Door that provides accommodation & community support to men, or people who identify as male, who are experiencing homelessness and other complex needs. Reporting to the Flagstaff Manager, this fixed-term full-time position is contracted until October 2026, located across our Flagstaff Accommodation in West Melbourne and The Open-Door in North Melbourne sites, VIC. How you will make an impact Lead and support a team of Community Support Workers to deliver high-quality, trauma-informed, client-centred services across residential programs, ensuring alignment with The Salvation Army’s Model of Care and service standards. Oversee daily operations including resident intake, safety, orientation, and facilities management, while ensuring culturally inclusive and rights-based service delivery that meets the diverse needs of residents. Build and maintain strong relationships with internal and external stakeholders, including other Salvation Army programs and community services, to support resident pathways and enhance service integration. Drive continuous improvement by identifying service gaps, contributing to quality assurance processes, and ensuring program documentation, data analysis and accreditation standards are consistently met. Foster a collaborative and supportive workplace culture through effective communication, team development, supervision, risk management, and active participation in sector networks and leadership forums. What you will bring A Tertiary qualification in Community Development, Social Work or a related discipline. A current VIC Drivers Licence and Employee Working with Children’s Check Demonstrated experience in the use of de-escalation/crisis communication skills to reduce high conflict situations. Ability to communicate effectively with individuals experiencing homelessness and complex needs Ability to support staff exposed to distressing traumatic situations Relevant experience in the social service sector. Relevant experience in the supervision of staff. Availability to participate for an out of hours On Call Roster which includes evenings, weekends and public holidays What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. Access to EAP and health & wellness initiatives incl Fitness Passport Ongoing training and development opportunities that enhance on the job skills and proficiency. Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. Conditions Compensation is in accordance with the Social, Community, Home Care and Disability Services Award Level 6 How to apply If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

Lead and support a team of Community Support Workers to deliver high-quality, trauma-informed, client-centered services. Oversee daily operations including resident intake, safety, orientation, and facilities management.