About the employer:

Advantage Healthcare Support Nursing Agency is an established provider of disability and community support services. The organisation supports participants to pursue their NDIS goals and coordinates services with families, health providers and community organisations.

About the role:

The Community Support Worker assesses individual participant needs, develops and reviews tailored support plans, and coordinates health, community and NDIS-funded services. The role is a planning and coordination position. It is not a personal-care or disability support worker role. The position is based at Dee Why and requires travel to meet participants, families and service providers.

Key responsibilities:

• Assess the needs of individuals, families and community groups, and plan, develop and implement educational, training and support programs that address health, housing, employment, recreation and other welfare issues.
• Interview clients, identify the nature and extent of their difficulties, and work with them, their families and carers on goals and practical supports.
• Facilitate community development initiatives and collective solutions with local groups, so clients can access services and participate in the community.
• Assess community needs and available resources for health, welfare, housing, employment, training and related services, and promote awareness of those resources.
• Refer clients to agencies that can provide further help, and coordinate appropriate community, mainstream and funded supports, including NDIS supports where these form part of the client’s plan.
• Liaise with community groups, welfare agencies, government bodies, healthcare professionals and private providers about client and community issues.
• Support clients to build independence and work towards the goals in their support plans, and support families and carers.
• Monitor client progress and wellbeing, report changes in support needs, and escalate concerns, incidents and hazards.
• Prepare reports for government bodies and other agencies, and maintain accurate client notes, progress reports and service records.
• Participate in case reviews, community and team meetings, and training.
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